Experienced Senior Learning Specialist – Driving Exceptional Training Experience at blithequark
Are you a passionate learning professional with a knack for creating engaging and effective training experiences? Do you thrive in a dynamic environment where innovation and collaboration are key? If so, we invite you to join blithequark's esteemed team as a Senior Learning Specialist, where you will play a pivotal role in shaping the learning journey of our Customer Support Associates.
About blithequark
blithequark is a leading organization that has revolutionized the way businesses operate. Our commitment to excellence, innovation, and customer satisfaction has earned us a reputation as a trusted partner in the industry. As a Senior Learning Specialist, you will be part of a talented team that is dedicated to delivering exceptional training experiences that drive long-term success.
The Role
As a Senior Learning Specialist, you will be responsible for leading and supporting a team of up to 30 Customer Support Associates, providing an exceptional training experience that encourages long-term success. Your primary focus will be on creating an optimal adult learning environment, both in-person and virtually, that fosters engagement, motivation, and skill development.
Key Responsibilities
As a Senior Learning Specialist, your key responsibilities will include:
- Supervising structured learning metrics and overseeing their results for the assigned territory and region
- Managing live performance metrics end-to-end for the assigned territory
- Conducting learning sessions on new processes and delivering various training courses, including continuous learning, new hire batches, and transfer batches
- Maintaining data and analysis through reports on Excel (as per business requirements)
- Ensuring completion of new hire training programs, coaching, and other performance improvement programs on time
- Partnering with operational stakeholders as a key point of contact for the Learning Experience team
- Identifying learning coaches and certifying them
- Leading individual improvement projects to enhance business performance
- Driving quality and learning metrics
- Conducting chime sessions and classroom sessions with stakeholders
Essential Qualifications
To be successful in this role, you will need:
- 2+ years of experience in training delivery roles
- 1 year of experience in Customer Service or customer service-related work experience
- Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and instructional software
- Highly accurate and fluent in Japanese and English (spoken and written)
- Flexible to work within a 24/7 x 365 days global team across a variety of time zones
Preferred Qualifications
While not essential, the following qualifications would be highly desirable:
- Experience as a trainer, corporate training specialist, or related position
- Project management skills with the ability to supervise multiple projects
- Strong ability to multi-task
Skills and Competencies
To excel in this role, you will need to possess:
- Strong communication and interpersonal skills
- Ability to create engaging and effective training experiences
- Proficiency in adult learning principles, content design, and facilitation
- Strong analytical and problem-solving skills
- Ability to work in a fast-paced environment with multiple priorities
- Strong attention to detail and organizational skills
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to supporting the growth and development of our employees. As a Senior Learning Specialist, you will have access to:
- Opportunities for career advancement and professional growth
- Training and development programs to enhance your skills and knowledge
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
Work Environment and Company Culture
blithequark is a global organization with a diverse and inclusive culture. Our team is passionate about delivering exceptional training experiences that drive long-term success. As a Senior Learning Specialist, you will be part of a talented team that is dedicated to innovation, collaboration, and customer satisfaction.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- Salary and benefits
- Opportunities for career advancement and professional growth
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
How to Apply
If you are a passionate learning professional with a knack for creating engaging and effective training experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. Join our team at blithequark and be part of a dynamic organization that is shaping the future of learning and development. Apply for this job