Experienced Third Shift Customer Solutions Representative (FULLY REMOTE) – Deliver Exceptional Customer Experiences in a Dynamic Environment

Are you a customer-centric professional with a passion for delivering exceptional service experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join blithequark's team of dedicated customer solutions representatives as a Third Shift Customer Solutions Representative (FULLY REMOTE). In this role, you will be responsible for providing top-notch customer service, dispatching calls to technicians, and performing various administrative duties to ensure seamless customer experiences.

About blithequark

blithequark is a leading provider of innovative solutions in the [industry/field]. Our commitment to excellence, customer satisfaction, and employee growth has earned us a reputation as a trusted partner in the industry. We pride ourselves on fostering a culture of collaboration, innovation, and continuous learning, where our employees can grow and thrive in their careers.

Job Summary

As a Third Shift Customer Solutions Representative (FULLY REMOTE), you will play a critical role in delivering exceptional customer experiences, dispatching calls to technicians, and performing various administrative duties. You will be responsible for:

• Answering inbound phone calls to schedule jobs and handle customer service inquiries
• Initiating outbound phone calls for scheduling of service calls
• Handling various customer inquiries and requests efficiently and accurately
• Dispatching the correct technician (based on qualifications, geography, customer preference) to each job
• Utilizing Service Titan & ClearPath software to effectively plan and dispatch jobs
• Proactively communicating with customers regarding estimated arrival times, technician details, etc.
• Communicating with technicians regarding availability, expected completion time, etc.
• Ensuring accuracy of details (customer name, phone number, address, etc.) on all scheduled calls
• Performing a variety of administrative duties as requested by your direct supervisor and other managers in the company
• High interaction with service technicians and various customers from residential to commercial
• Other duties as assigned

Key Responsibilities

* Provide exceptional customer service experiences over the phone, ensuring complete and accurate information is obtained in a timely manner

• Dispatch calls to technicians, ensuring the correct technician is assigned to each job based on qualifications, geography, and customer preference
• Utilize Service Titan & ClearPath software to effectively plan and dispatch jobs, ensuring seamless customer experiences
• Proactively communicate with customers regarding estimated arrival times, technician details, etc.
• Communicate with technicians regarding availability, expected completion time, etc.
• Ensure accuracy of details (customer name, phone number, address, etc.) on all scheduled calls
• Perform a variety of administrative duties as requested by your direct supervisor and other managers in the company

Essential Qualifications

* High school diploma or equivalent (GED)

• Minimum of 3 years relevant work experience in customer service environment
• Must live in Illinois and be able to reliably commute to McHenry, IL each day for training
• Previous dispatch experience a plus
• Strong verbal and written communication skills
• Plumbing, Electric & HVAC experience a Plus
• Attention to detail
• Ability to manage priorities and workflow
• Ability to deal effectively with a diversity of individuals at all organizational levels
• Versatility, flexibility, and a willingness to work within constantly changing priorities
• Proficient in Microsoft Office
• Ability to work from home efficiently
• Ability and willingness to work nights and weekends

Preferred Qualifications

* Previous experience in a similar role or industry

• Strong knowledge of Service Titan & ClearPath software
• Experience working with a variety of customers, including residential and commercial
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced, dynamic environment

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to work in a fast-paced, dynamic environment
• Strong attention to detail and organizational skills
• Ability to manage priorities and workflow effectively
• Strong verbal and written communication skills
• Ability to work independently and as part of a team
• Strong technical skills, including proficiency in Microsoft Office

Career Growth Opportunities and Learning Benefits

At blithequark, we believe in investing in our employees' growth and development. As a Third Shift Customer Solutions Representative (FULLY REMOTE), you will have access to:

• On-site training facility for continuous employee development
• Paid Time Off (PTO)
• Paid Holidays
• Tuition Reimbursement
• Opportunities for career advancement and professional growth
• Collaborative and dynamic work environment

Work Environment and Company Culture

blithequark is committed to creating a culture of collaboration, innovation, and continuous learning. Our work environment is dynamic, fast-paced, and customer-centric. As a Third Shift Customer Solutions Representative (FULLY REMOTE), you will be part of a team that is dedicated to delivering exceptional customer experiences.

Compensation, Perks, and Benefits

* Starting at $20.00/hour

• Medical, Dental & Vision Insurance
• Supplemental AFLAC Insurance Options
• 401(k) Plan with Company Match
• Company-provided Life Insurance
• Employee discounts on company-provided services
• Paid Time Off (PTO)
• Paid Holidays
• Tuition Reimbursement

How to Apply

If you are a motivated and customer-centric professional looking for a challenging and rewarding role, we invite you to apply for the Third Shift Customer Solutions Representative (FULLY REMOTE) position at blithequark. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job