Experienced Clinical Customer Service Representative – Remote Call Center

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with diverse individuals? If so, we invite you to join blithequark's high-volume call center team as a Clinical Customer Service Representative. In this role, you will play a vital part in supporting our mission to empower individuals to live healthier and longer by providing top-notch customer service nationwide for our specialty network programs.

About blithequark

blithequark is a leading healthcare organization dedicated to revolutionizing the way individuals access and experience healthcare services. With a strong commitment to innovation and customer satisfaction, we strive to create a seamless and personalized experience for our members. As a Clinical Customer Service Representative, you will be part of a dynamic team that is passionate about delivering exceptional service and making a meaningful impact in the lives of our members.

Responsibilities

As a Clinical Customer Service Representative, you will be responsible for:

• Answering incoming calls in a professional, accurate, timely, and courteous manner
• Ascertain the nature of the call and record information in the Communication Log
• Look up member information using proprietary blithequark systems and provide information to the caller
• Forward logs requiring further research to the appropriate department
• Transfer callers to the appropriate queue if the question is of a more complex issue (claims, authorizations, etc.)
• Utilize appropriate resources, including those online, to provide timely responses
• Manage time to ensure calls are answered within required timeframes and appropriate follow-up is done in a timely manner
• Meet or exceed minimum key job accountabilities established for the Customer Service Representative position
• Document all calls appropriately
• Attend weekly staff and other meetings to discuss issues and foster teamwork among department personnel
• Respond to requests for internal and external customers and/or clients, as required

Qualifications

To be successful in this role, you will need:

• A high school diploma or equivalent
• A minimum of one year of experience performing customer service duties; inbound call center experience is preferred
• Basic computer skills
• Strong verbal communication skills

Core Competencies

As a Clinical Customer Service Representative, you will demonstrate:

• A demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships
• The ability to display excellent customer service to meet the needs and expectations of both internal and external customers
• Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment
• The ability to effectively organize, prioritize, multi-task, and manage time
• Demonstrated accuracy and productivity in a changing environment with constant interruptions
• Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions
• The ability to exercise strict confidentiality in all matters

Work Environment and Requirements

As a remote worker, you will be required to:

• Work from home in a designated work area with company-provided technology equipment
• Have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network (minimum internet download of 50 Mbps and 10 Mbps upload speed)
• Be primarily sedentary, able to sit for long periods of time
• Have the ability to speak, see, and hear other personnel and/or objects
• Have the ability to communicate both in oral and written form
• Have the ability to travel within the facility (not applicable for remote workers)
• Be capable of using a telephone and computer keyboard
• Be able to lift up to 10 lbs

Compensation and Benefits

As a Clinical Customer Service Representative, you will enjoy:

• Starting pay at $15/hour with potential for $16/hour within the first year, plus merit
• Additional bonus opportunities based on meeting Key Job Accountabilities (KJA) after 6, 12, and 24 months
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for career growth and professional development

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our employees grow and develop their careers. As a Clinical Customer Service Representative, you will have access to:

• Ongoing training and development programs to enhance your skills and knowledge
• Opportunities for advancement to leadership roles
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance

Work-Life Balance

We understand the importance of work-life balance and offer:

• Flexible scheduling to accommodate your needs
• Opportunities for remote work and flexible hours
• Comprehensive benefits package to support your well-being

Equal Opportunity Employer

blithequark is an Equal Opportunity/Affirmative Action Employer. We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. We welcome applications from qualified individuals of all backgrounds and perspectives.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will be in touch to discuss your qualifications further. Apply Now!

Contact Us

If you have any questions or would like to learn more about this opportunity, please contact our Human Resources Department at (800) 848-3555 x6702.

Equal Employment Opportunity Posters

Please view Equal Employment Opportunity Posters provided by OFCCP here.

Accommodations for Individuals with Disabilities

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 848-3555 x6702. Apply for this job