Experienced Full Stack Customer Service Representative – Remote Call Center

Join blithequark, a pioneering organization dedicated to helping Americans affected by negligence, as we continue to make a positive impact in the lives of those who have suffered. Since our inception in 2015, we have been committed to providing hope and support to individuals and families who have been impacted by the harmful side effects of certain medications, medical products, consumer products, and toxins. At blithequark, we believe that our team members are the driving force behind our mission. As a Remote Call Center Customer Service Representative, you will play a vital role in connecting with individuals who have potentially qualified for compensation. Your exceptional communication skills, problem-solving abilities, and passion for customer service will enable you to provide top-notch support to our clients.

Responsibilities:

As a Remote Call Center Customer Service Representative, your key responsibilities will include:

• Connecting with callers through an automated dialer and engaging in conversations to determine their eligibility for compensation
• Managing a high volume of calls, with the potential to speak with 40-50 callers per day, of which 1-5 may qualify for compensation
• Multitasking while listening, answering questions, and viewing multiple windows to ensure seamless communication
• Achieving or exceeding monthly Key Performance Indicators (KPIs) to improve retention, upsell, and cross-sell rates and goals
• Accurately utilizing phone software (VICI), Proprietary Customer Relationship Database (CRM), and following scripts to ensure consistency and efficiency
• Participating in training and other learning opportunities to expand knowledge of the position and stay up-to-date with industry developments
• Adhering to all company policies and procedures to maintain a high level of professionalism and integrity
• Assisting with other projects as needed to support the growth and success of blithequark
• Troubleshooting basic IT problems to ensure seamless operation of systems and tools

Requirements:

To succeed in this role, you will need to possess:

• Excellent verbal and written communication skills to effectively engage with callers and provide clear, concise information
• Exceptional interpersonal and customer service skills to build trust and rapport with clients
• Strong problem-solving and conflict resolution skills to navigate complex situations and find solutions
• A competitive spirit, as we work as a team but pay for performance!
• A willingness to work 40+ hours per week, with flexibility to adapt to changing demands and priorities
• A quiet, distraction-free workspace to ensure focus and productivity
• A reliable hardwired desktop or laptop PC (no Mac or Chromebook) with the following specifications:

+ 8GB of RAM + 20 GB of free storage + 1.2 GHz or faster CPU

• High-speed internet (50Mbps with 100MBps upload minimum - standard internet)
• A reliable noise-cancellation headset that is wired via USB (ex. gaming headset with mic/ Logitech G432) (average price is $20-$30)
• A strong background in call-center environments and sales-focused roles
• 2+ years of phone sales/customer service experience

This is not for you if:

* You are unable to troubleshoot basic technical issues

• You are unable to work 40+ hours per week, each week
• You cannot imagine handling 350+ calls, including disconnects, wrong numbers, or hang-ups until you are connected with a viable caller
• You are unable to use problem-solving skills
• You are unable to work the full training period (90 days)
• You are unable to work 8 hours a day and proactively manage appointments, etc. during earned vacation days or outside business hours

Benefits:

As a valued member of the blithequark team, you will enjoy:

• Health Insurance, Vision & Dental Coverage
• Paid Holidays and Paid Time Off (PTO)
• Eligibility for overtime outside of the training period

Hours of Operation:

A full-time schedule of 40 hours a week from the following hours:

• Monday-Thursday: 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern
• Friday: 8:30 AM to 4:30 PM Eastern
• Training Schedule: Monday-Thursday: 9:00 AM - 5:00 PM Eastern & Friday: 8:30 AM to 4:30 PM Eastern

Join the blithequark Team:

If you are a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity. As a Remote Call Center Customer Service Representative, you will have the chance to make a real difference in the lives of our clients while enjoying a competitive compensation package and a dynamic work environment. Apply now and take the first step towards a rewarding career with blithequark! Apply for this job