Mechanical Customer Service Expert – Deliver Exceptional Experiences for Our Clients

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join the blithequark team as a Mechanical Customer Service Expert. As a key member of our team, you will be the eyes and ears for our clients, fielding customer inquiries and finding innovative ways to respond. With a focus on providing excellent customer service, you will have the opportunity to grow and challenge yourself in a collaborative and engaging environment.

About blithequark

blithequark is a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. We are committed to providing an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.

Benefits of Working with blithequark

As a Mechanical Customer Service Expert at blithequark, you will enjoy a range of benefits that support your personal and professional growth. These include:

• Paid Training to help you develop your skills and knowledge
• Competitive Wages that reflect your value to our team
• Full Benefits, including Medical, Dental, Vision, 401k, and more
• Paid Time Off to relax and recharge
• Employee wellness and engagement programs to support your physical and mental well-being

Teleperformance and You

At blithequark, we believe in a balanced high-tech and high-touch approach blended with deep industry and geographic expertise. We make people's lives simpler, faster, and safer by helping companies adapt quickly to changing needs. As a Mechanical Customer Service Expert, you will be a key contributor to this mission, working in a collaborative and engaging environment where you will have the chance to interact with people from all walks of life.

Did You Know?

Our Chief Client Officer started her career at blithequark as an agent and advanced to the pinnacle of the company. At blithequark, the sky is the limit! With a focus on employee development and growth, we offer opportunities for advancement and career progression.

Responsibilities

As a Mechanical Customer Service Expert, your responsibilities will include:

• Handling and carefully responding to all customer inquiries
• Providing excellent customer service through active listening
• Working with confidential customer information and treating it sensitively
• Aiming to resolve issues on the first call by being proactive
• Appropriately communicating with customers
• Calmly attempting to resolve and de-escalate any issues
• Escalating interactions when necessary and appropriate
• Tracking all call-related information for auditing and reporting purposes
• Providing feedback on call issues

Qualifications

We are looking for fearless people who are inspired to deliver only the best in all that they do. To be successful in this role, you will need:

• Ability to work remotely in a virtual team environment
• 6 months of customer service experience preferred
• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Comfort with desktop computer systems
• Proven oral and written communication skills
• Logical problem-solving skills
• Ability to navigate Windows operating systems
• Organization and work prioritization skills

Work from Home Requirements

To work from home as a Mechanical Customer Service Expert, you will need:

• Internet Connection Requirements:

+ Minimum subscribed download rate equal to or exceeds 12.0 Mbps + Minimum subscribed upload rate equal to or exceeds 3.0 Mbps + ISP must have no packet loss and ping under 50ms

• Proof of internet speed required
• Clean and quiet workspace

Be Part of Our blithequark Family

At blithequark, we are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We offer a workplace that is conducive to happiness and a healthy work-life balance, and we are committed to providing a supportive and challenging environment where you can grow and develop.

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.

Apply Now

If you are a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for the Mechanical Customer Service Expert role at blithequark. Join our team and be part of a global, digital business services company that is making a difference in the lives of people around the world. Apply Job! Apply for this job