Experienced Customer Support Associate – Veterinary Industry Chat Support
At blithequark, we're revolutionizing the $50B+ animal health industry by empowering veterinarians to make informed purchasing decisions through our cutting-edge eCommerce and mobile platforms. As a key member of our growing team, you'll play a pivotal role in delivering exceptional support to our vibrant community of veterinary professionals, ensuring they receive a seamless experience on our platform.
About blithequark
blithequark is a Y Combinator and venture-backed growth stage company with a mission to modernize the animal health industry. Our community of over 17,000 veterinary hospitals employs tens of thousands of veterinarians, delivering care to millions of animals across all 50 states. We're passionate about helping veterinary organizations spend more time giving care and less time shopping and comparing across vendors to supply their practices.
The Support Associate Role
As a Support Associate, you'll be the face of blithequark, engaging with our users through live chats, phone calls, emails, internal discussion boards, and platform demos. Your primary responsibility will be to provide exceptional support to our users, ensuring a positive and delightful day-to-day experience on our platform. You'll work collaboratively with our team to troubleshoot issues, provide proactive account management, and help evolve our platform to meet the needs of our users.
Key Responsibilities
* Support existing blithequark users by responding to user inquiries via live chat, email, and phone in a timely manner
- Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
- Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
- Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
- Work with vendor and industry partners to streamline communication and alerts between systems
- Help to continuously develop and expand processes in order to streamline support workflows
What We're Looking For
* 1 year of relevant, customer-facing work experience
- 2 Year Associate's Degree or 4 Year College Degree
- Excellent written and verbal communication skills
- Experience in chat support preferred
- Patience and compassion when handling difficult situations
- Ability to adapt quickly and manage many concurrent responsibilities
- A strong desire to learn and help our customers succeed
- A positive attitude and one-for-all team mentality and excellent collaboration skills
- Tech/start-up work experience is a plus but not required
What We Offer
* 100% remote work within the USA
- Medical, Dental, and Vision Insurance
- Automatic 401k contribution
- Employee referral program
- At-home office setup
- Bi-annual company retreats
- Open vacation policy
- Equity
- Monthly team events
Why Join blithequark?
* Be part of a growing team revolutionizing the animal health industry
- Work with a talented and passionate team dedicated to delivering exceptional support to our users
- Enjoy a dynamic and fast-paced work environment with opportunities for growth and development
- Take advantage of our comprehensive benefits package, including 100% remote work and a generous PTO policy
- Be part of a company committed to creating a diverse and inclusive workplace
Equal Opportunity Employer
blithequark is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation.
Important Note
Please be aware that scammers are operating in the industry, impersonating employees and attempting to deceive savvy applicants like you. To protect yourself, please only apply through our official careers page, LinkedIn, BuiltIn, and Indeed. Be cautious of other sources claiming to represent us or any organization that you're interested in. Stay scam-smart and protect yourself!
How to Apply
If you're passionate about delivering exceptional support to our users and joining a dynamic team revolutionizing the animal health industry, please apply through our official careers page. We can't wait to hear from you! Apply for this job