Experienced Hybrid Customer Care Professional - Small Business Sales Opportunities at blithequark

Are you a motivated and results-driven professional looking to take your career to the next level? Do you have a passion for delivering exceptional customer experiences and driving business growth? If so, we invite you to explore the exciting opportunities available at blithequark as a Hybrid Customer Care Professional - Small Business Sales.

About blithequark

At blithequark, we're committed to empowering individuals and businesses to achieve their full potential. As a global leader in the financial services industry, we're dedicated to providing innovative solutions, exceptional customer experiences, and a supportive work environment that fosters growth and development. Our team is comprised of talented individuals from diverse backgrounds, united by a shared passion for making a positive impact.

Join the blithequark Community

When you join our team, you become part of a vibrant community that values collaboration, innovation, and mutual support. We believe in recognizing and rewarding our colleagues for their contributions, leadership, and impact, and we're committed to creating a workplace culture that's inclusive, respectful, and empowering.

Business Unit Job Family: Control Management

The Control Management organization at blithequark is responsible for ensuring the integrity and accuracy of our financial systems, while also driving business growth and customer satisfaction. As a Hybrid Customer Care Professional - Small Business Sales, you'll play a critical role in this team, working closely with our customers to resolve issues, prevent future overdues, and drive revenue growth.

Key Responsibilities

As a Hybrid Customer Care Professional - Small Business Sales, your key responsibilities will include:

• Contacting clients with overdue accounts to secure settlement and prevent future overdues
• Conducting proactive outreach to high-exposure accounts to prevent overdues and drive revenue growth
• Collaborating with internal stakeholders to resolve customer issues and improve overall customer experience
• Analyzing customer data to identify trends and opportunities for growth
• Developing and implementing strategies to drive business growth and customer satisfaction
• Providing exceptional customer service and support to meet or exceed customer expectations

Minimum Qualifications

* High school diploma or equivalent required; bachelor's degree preferred

• 2+ years of experience in customer-facing roles, preferably in a financial services or sales environment
• Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues
• Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines
• Strong analytical and problem-solving skills, with the ability to analyze data and develop effective solutions

Preferred Qualifications

* 2+ years of experience in a customer care or sales role, preferably in a financial services or credit industry

• Experience working with small business customers or clients
• Strong knowledge of financial services, credit, or sales principles and practices
• Certification in customer service, sales, or a related field (e.g. CFP, CFA, etc.)
• Experience working in a hybrid or remote environment

Skills and Competencies

To succeed in this role, you'll need to possess the following skills and competencies:

• Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues
• Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines
• Strong analytical and problem-solving skills, with the ability to analyze data and develop effective solutions
• Ability to work independently and as part of a team, with a strong focus on collaboration and mutual support
• Strong customer service skills, with a focus on delivering exceptional experiences and meeting or exceeding customer expectations
• Ability to adapt to changing priorities and deadlines, with a strong focus on flexibility and adaptability

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our colleagues grow and develop their careers. As a Hybrid Customer Care Professional - Small Business Sales, you'll have access to a range of learning and development opportunities, including:

• On-the-job training and coaching from experienced colleagues
• Formal training programs and workshops to develop your skills and knowledge
• Opportunities for career advancement and professional growth
• Access to a range of online learning resources and training platforms
• Mentorship and coaching from experienced colleagues and leaders

Work Environment and Company Culture

At blithequark, we're committed to creating a workplace culture that's inclusive, respectful, and empowering. Our team is comprised of talented individuals from diverse backgrounds, united by a shared passion for making a positive impact. We believe in recognizing and rewarding our colleagues for their contributions, leadership, and impact, and we're committed to creating a workplace environment that's supportive, flexible, and adaptable.

Compensation, Perks, and Benefits

As a Hybrid Customer Care Professional - Small Business Sales at blithequark, you'll be eligible for a range of compensation, perks, and benefits, including:

• Competitive base salary: $20.00 to $21.65 hourly
• Bonus incentives and performance-based rewards
• Comprehensive benefits package, including medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Equal Opportunity Employer

blithequark is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

How to Apply

If you're a motivated and results-driven professional looking to take your career to the next level, we invite you to apply for this exciting opportunity. Please visit our website to learn more about the role and submit your application. We look forward to hearing from you! Apply for this job