Experienced Full-Time Customer Service Advocate - National Remote Opportunity in Healthcare Benefits and Insurance Services

Join the Team at blithequark and Make a Difference in Healthcare

blithequark is revolutionizing the healthcare experience by creating healthier communities and removing barriers to quality care. As a leader in the industry, we're committed to making healthcare more responsive, affordable, and equitable. Our mission is to help people live healthier lives and make the health system work better for everyone. We're looking for a dedicated Customer Service Advocate to join our team and be a part of this exciting journey.

About the Role

As a Customer Service Advocate at blithequark, you'll have the flexibility to work from anywhere within the U.S. and be part of a team that's making a real difference in the lives of millions of people. In this role, you'll be the single stop resource for members enrolled in our benefit plans, providing support and guidance across their healthcare lifecycle. You'll work in an inbound/outbound phone role, handling inbound chats and secure messaging, and be responsible for:

• Listening actively and asking questions to identify specific questions or issues from members regarding medical, vision, dental, pharmacy plan details, plan/program eligibility, and medical claims
• Using multiple databases, tools, and partnerships to refer and enroll members to appropriate internal specialists and programs based on their needs
• Interpreting and translating clinical/medical terminology and coding to assist members with managing costs using simple language
• Adapting to communicated changes in process, policy, and guidelines quickly at site and enterprise level
• Educating members about the fundamentals of healthcare benefits and plans
• Assisting members to maximize use of community services, support programs, and resources available
• Meeting performance goals established for the position in efficiency, call quality, customer satisfaction, first call resolution, schedule adherence, and attendance

Requirements and Qualifications

To be successful in this role, you'll need:

Essential Qualifications:

• 1+ year of experience in a customer service environment
• Must be 18 years of age or older
• Ability to work Monday - Friday during normal business hours of 8:30am - 5:00pm and 12:30pm - 9:00pm CST, with occasional overtime

Preferred Qualifications:

• 2+ years of experience in a customer service environment
• Part of blithequark Benefit Operations and Experience
• Experience in a healthcare insurance environment

Soft Skills and Competencies

We're looking for individuals with:

• Active listening and negotiation skills
• Empathy, sensitivity, patience, and resilience
• Agility and flexibility in adapting to changes
• Conflict resolution and cultural sensitivity skills
• Disability and diversity awareness
• Effective time and resource management
• Excellent verbal and written communication skills

Telecommuting Requirements

As a remote worker, you'll need:

• A dedicated work area that's separated from other living areas and provides information privacy
• A location that can receive a blithequark-approved high-speed internet connection or leverage an existing high-speed internet service
• The ability to keep all company-sensitive documents secure (if applicable)

What We Offer

At blithequark, we're committed to providing a comprehensive benefits package and a supportive work environment. As a Customer Service Advocate, you can expect:

• A competitive hourly rate ($16.00 - $31.44 per hour, depending on location and experience)
• A comprehensive benefits package, including incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements)
• 6 weeks of paid training to set you up for success in your role
• Ongoing development and growth opportunities
• A dynamic and supportive work environment that values diversity, equity, and inclusion

Our Culture and Values

At blithequark, we believe that everyone deserves the opportunity to live their healthiest life. We're committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes. We value diversity, equity, and inclusion, and strive to create a workplace that's welcoming and inclusive for all employees.

How to Apply

If you're passionate about making a difference in healthcare and have a strong commitment to customer service, we want to hear from you! Apply now to join our team as a Customer Service Advocate and be part of our mission to help people live healthier lives.

blithequark is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.