Experienced Technical Customer Experience Representative - Hybrid Work Model with Competitive Pay and Comprehensive Benefits

Join the Team at Blithequark: Where Innovation Meets Customer Obsession

Blithequark is a pioneering high-tech home security company dedicated to protecting the lives of our customers. We're not just a workplace; we're a community that cares deeply about the careers we're building. Our culture is rooted in collaboration, innovation, and a passion for making a difference. We're seeking talented individuals who share our values and are eager to grow and thrive with us.

About Our Hybrid Work Model

At Blithequark, we're embracing a hybrid work model that offers the best of both worlds. Our teams split their time between our office and home, with core days for in-person collaboration and flexibility for the rest of the week. This approach enables us to work efficiently, foster creativity, and maintain a healthy work-life balance.

Why We're Hiring

As Blithequark continues to grow and thrive, we're looking for smart, talented, and humble individuals who share our values and are passionate about delivering exceptional customer experiences. Our goal is to ensure everyone feels safe in their own home, and we need your help to achieve it.

Job Summary

We're seeking a motivated and ambitious Technical Customer Experience Representative to join our team in Richmond, VA. As a Technical Customer Experience Representative, you'll be the face of Blithequark, providing top-tier support to our customers and helping them stay safe. If you're passionate about customer service, technology, and making a difference, this is the perfect opportunity for you.

Key Responsibilities

• Respond promptly, courteously, and knowledgeably to technical support inquiries
• Provide top-tier support to all customers with a goal of first call resolution
• Educate customers on system installation/use, and assist in troubleshooting
• Utilize prior customer support experience to enable customer success and happiness
• Use problem-solving skills to solve customer issues and address concerns
• Make outbound calls to current customers to address issues, when needed

What You'll Bring

• Proven success in a phone-based customer service or call center position
• Ability to understand and determine root causes to customer issues
• Comfort with technology and ability to provide technical assistance for consumer electronics
• Proven record of outstanding attendance and timeliness in a structured environment
• Strong work ethic and the drive to contribute to company goals
• Clear and effective phone communication skills to ensure all customer issues are resolved
• Ability to work independently and in a team setting
• Ability to prioritize in a fast-paced environment and excellent time management skills
• Positive, can-do attitude and eager for continuous improvement
• Strong commitment to customer happiness and satisfaction

Requirements and Certifications

Must be eligible for certification as an electronic security employee, which requires submitting your fingerprints to the Virginia Department of Criminal Justice Services (DCJS) for use in conducting a national criminal records search and a Virginia criminal history search and final certification approval from DCJS.

Perks and Benefits

• Competitive pay starting at $20 per hour, with opportunities for increases to up to $21 per hour based on schedule and performance
• Shift Differential for Nights & Weekends
• Opportunities for Career Progression
• Medical, Dental and Vision Benefits Starting Day 1
• Matching 401k up to 4%
• Holiday Pay
• Paid Time Off
• Team Building Activities
• #BagelThursdays
• Employee Referral Programs $$$

Our Culture and Values

At Blithequark, we're committed to building a culture that's customer-obsessed, innovative, and collaborative. Our core values include:

• Customer Obsessed - Building deep empathy for customers and developing strong, long-term relationships with them.
• Aim High - Always challenging oneself and others to raise the bar.
• No Ego - “no job too small” attitude, and open, inclusive and humble style.
• One Team - highly collaborative approach to achieving success.
• Lift As We Climb - A track record of investing in developing others and helping others succeed.
• Lean & Nimble - working with agility and efficiency to experiment in an often-ambiguous environment.

Work Environment and Company Culture

At Blithequark, we're proud of our fun and dynamic work environment. Our Contact Center hours of operation are 8:00am to Midnight - 7 days a week. We offer a range of benefits and perks to support our employees' well-being and career growth. Our team is passionate about delivering exceptional customer experiences, and we're committed to providing a positive and supportive work environment.

Career Growth Opportunities and Learning Benefits

At Blithequark, we're committed to helping our employees grow and develop their skills. We offer opportunities for career progression, training, and development to help you achieve your career goals. Our employees have the opportunity to work on a range of projects and initiatives, and we're committed to providing a supportive and collaborative work environment.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a starting salary of $20 per hour, with opportunities for increases to up to $21 per hour based on schedule and performance. We also offer a range of benefits, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

Conclusion

If you're passionate about customer service, technology, and making a difference, we encourage you to apply for this exciting opportunity at Blithequark. We're committed to building a culture that's customer-obsessed, innovative, and collaborative, and we're looking for talented individuals who share our values. Don't miss out on this chance to join our team and start building a rewarding career with Blithequark.

Blithequark is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.