Experienced Fiber Customer Support Analyst – Delivering Exceptional Technical Support and Customer Service in a Dynamic Call Center Environment at blithequark

Introduction to blithequark

At blithequark, we empower people to live, work, and play by connecting them to what brings them joy. We are a community of innovators, creatives, and impact-driven individuals who anticipate, lead, and believe that listening is where learning begins. Our mission is to drive innovation, creativity, and impact in the world, and we do what we love – connecting people to the digital world. If you're looking for a career where you can share your ideas freely, learn, grow, and thrive, then blithequark is the place for you.

About the Role

As a Fiber Customer Support Analyst at blithequark, you will be part of a tech support team in a call center, providing exceptional technical support and customer service to our Fios customers. You will be the go-to person for customers with questions or issues related to their voice, data, and video services. Your technical expertise and excellent communication skills will help resolve issues, answer technical questions, and provide service support for Voice, Data, and Video services and features within the fiber and/or copper network.

Key Responsibilities

• Answering incoming calls from customers with order inquiries and/or trouble reports
• Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network
• Performing analysis and isolation of trouble conditions and creating and sorting trouble reports
• Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment
• Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business

What We're Looking For

We're looking for individuals with a dedication to customer service excellence, amazing communication skills, and a positive, professional attitude. You should thrive in a fast-paced work environment and enjoy helping our customers connect to the digital world. If you have a related Associate Degree or 2+ years of relevant experience, that's a plus. Technical support call center experience is also an asset.

Essential Qualifications

• Dedication to customer service excellence
• Amazing communication skills
• Positive, professional attitude
• Ability to work in a fast-paced environment
• Enjoy helping customers connect to the digital world

Preferred Qualifications

• Related Associate Degree or 2+ years of relevant experience
• Technical support call center experience

Skills and Competencies

To be successful in this role, you should possess excellent technical, communication, and problem-solving skills. You should be able to work independently and as part of a team, with a strong focus on customer satisfaction. Your ability to analyze complex technical issues, think critically, and provide creative solutions will be essential in this role.

Technical Skills

• Knowledge of communication and networking components
• Understanding of fiber and/or copper network
• Familiarity with customer equipment configuration

Soft Skills

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment
• Positive, professional attitude

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping you grow and develop in your career. You'll have access to training and development programs, mentorship opportunities, and a supportive team environment that encourages learning and innovation. Our goal is to help you reach your full potential and contribute your best to the organization.

Work Environment and Company Culture

Our work environment is collaborative, inclusive, and empowering. We celebrate our employees' differences and strive for everyone to feel valued, connected, and empowered to reach their potential. Our company culture is built on a foundation of respect, trust, and open communication, and we're committed to making a positive impact in the world.

Compensation, Perks, and Benefits

Our compensation package is designed to help you move forward in your career and in areas of your life outside of blithequark. We offer a range of benefits, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance. Our award-winning total rewards package is designed to help you thrive in all aspects of your life.

Conclusion

If you're looking for a career where you can make a difference, learn, grow, and thrive, then blithequark is the place for you. As a Fiber Customer Support Analyst, you'll be part of a dynamic team that's passionate about delivering exceptional technical support and customer service. Apply now to join our team and start your journey with blithequark.