Experienced Student Success Coach – Remote Customer Service Representative
Are you passionate about empowering students to achieve their academic potential? Do you have a knack for inspiring others to strive for excellence? If so, we invite you to join blithequark's team of dedicated professionals who are committed to making a difference in the lives of aspiring college students. At blithequark, we believe that every student deserves the support and guidance they need to succeed in their academic pursuits. As a Student Success Coach, you will play a vital role in helping students overcome challenges, develop essential skills, and reach their educational goals. Our team is passionate about creating a supportive and inclusive environment that fosters academic excellence and personal growth.
About the Role
As a Student Success Coach, you will be responsible for providing exceptional customer service to students enrolled in blithequark's programs. You will work closely with students to understand their needs, goals, and challenges, and provide personalized support and guidance to help them succeed. Your role will involve:
- Providing proactive and timely outreach to students to ensure they are on track to meet their academic goals
- Encouraging and supporting students through daily and weekly outreach as they work to develop skills and knowledge for academic success
- Offering and teaching students how to use resources to help maximize their success
- Becoming a certified resume reviewer to provide resume and career development support
- Serving as a liaison for students, enabling them to connect with various departments
Key Responsibilities
* Support enrollment, student development, and retention services while ensuring a quality learning experience
- Manage a group of assigned students and coach each through their degree program
- Encourage and support students through daily and weekly outreach as they work to develop skills and knowledge for academic success
- Provide a trusted environment where students can share their thoughts, aspirations, concerns, and interests
- Offer and teach students how to use resources to help maximize the success of each student
- Become a certified resume reviewer to provide resume and career development support
- Serve as a liaison for students, enabling them to connect with various departments
What We're Looking For
* Bachelor's degree from an accredited institution of higher learning (or international equivalent)
- Two or more years of experience in academic/admissions support, customer service, human resources, and/or counseling
- Knowledge of academic policies and procedures
- Ability to learn technical skills quickly
- Excellent communication/listening skills, including a pleasant phone manner
- Strong customer support focus and attention to details
What We Offer
* Salary range between $23 and $24 per hour
- Paid time off
- Comprehensive medical, pharmaceutical, dental, and vision benefits
- Health savings and flexible spending accounts
- 401(k) Savings Plan
- Life and Disability Insurance
- Tuition assistance
- Employee Stock Purchase Plan
- Additional benefits including an Employee Assistance Program, prenatal and adoption assistance, and other voluntary benefits to select from
- Become a Certified Professional Resume Writer through paid certification by PARWCC (Professional Association of Resume Writers and Career Coaches)
- Most benefits apply to full-time employees. Some benefits apply to part-time employees as well. Benefits may vary by location and position and are subject to change at any time. Ask your recruiter for full details and information about eligible dependents.
Work Environment and Culture
At blithequark, we value diversity, equity, and inclusion. We believe that every individual has the potential to make a positive impact, and we strive to create a work environment that is inclusive, supportive, and empowering. Our team is passionate about creating a culture that fosters academic excellence, personal growth, and professional development.
Schedule and Work-Life Balance
As a remote employee, you will have the flexibility to work from the comfort of your own home office. Our hours of operation are Monday-Thursday 8am to 7pm CDT, and Friday & Saturday 8am to 5pm CDT. We hire people from all time zones that have availability during our hours of operation, in support of our students.
How to Apply
If you are passionate about empowering students to achieve their academic potential, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you!
Application Question(s)
* You must have a Bachelor Degree for this role, have you graduated with a Bachelor degree?
Education
* Bachelor's degree (preferred)
Work Location
* Remote Apply Job! Apply for this job