Experienced Customer Experience Analyst (Contingent) – Delivering World-Class Shopping Experiences at blithequark
Are you passionate about creating exceptional customer experiences and driving business growth? Do you thrive in fast-paced environments and enjoy collaborating with cross-functional teams? If so, we invite you to join blithequark as a Customer Experience Analyst (Contingent) and contribute to the development of innovative solutions that revolutionize the shopping experience.
About blithequark
blithequark is a leading innovator in the retail industry, dedicated to reducing the friction of traditional shopping experiences. By automating the check-out process and introducing cutting-edge technologies, such as Just Walk Out, we are redefining the way customers interact with our stores. Our commitment to customer obsession, innovation, and operational excellence has made us a leader in the industry. As a Customer Experience Analyst (Contingent) at blithequark, you will be part of a dynamic team that is shaping the future of retail.
Job Summary
We are seeking an experienced Customer Experience Analyst (Contingent) to join our core development team and contribute to the testing, validation, and launch of new technologies at customer locations. As a key member of our team, you will evaluate the functionality and customer experience of new technologies, provide technical and CX feedback to development teams, and collect customer feedback to quantify the impacts of new technologies. Your expertise in customer-facing program management, process development, and data analysis will be essential in delivering a world-class shopping experience.
Core Job Tasks
As a Customer Experience Analyst (Contingent) at blithequark, your primary responsibilities will include:
- Evaluating the functionality and customer experience (CX) of new technologies, including assessing usability, accessibility, and overall customer satisfaction
- Providing technical and CX feedback to development teams to inform design and development decisions
- Visiting customer sites and deploying new technologies to ensure seamless integration and optimal customer experience
- Collecting customer feedback and quantifying the impacts of new technologies on customer behavior and satisfaction
- Summarizing results in writing for presentation to development team leadership, including data analysis and recommendations for improvement
Basic Qualifications
To be successful in this role, you will need:
- A 4-year science/engineering degree from an accredited institution
- Strong communication and data analysis skills, with the ability to present complex information to diverse audiences
- Minimum of 2 years of product development experience in consumer hardware development and deployment
- Previous experience teaching and communicating complex topics, both written and verbally, to diverse audiences
- Previous experience analyzing risk/reward tradeoffs and making decisions in an ambiguous and ever-changing environment
Preferred Qualifications
While not required, the following qualifications will be advantageous:
- Bachelor's Degree in Engineering or a similar technical field
- Scripting skills, such as Python or JavaScript
- Formal coursework/training in project management, including Agile methodologies and project planning tools
Contract Details
This is a contingent contract role, with a contract length of 11 months. As a remote worker, you will be required to travel approximately 50% of the time domestically, with the ability to work from a location near a main US airline hub.
Compensation and Benefits
The pay range for this role is $38 - $42 per hour, depending on experience and qualifications. As a contingent employee of Allegis Global Solutions (AGS), you will be eligible for benefits, including health insurance, retirement plans, and paid time off.
Work Environment and Culture
As a member of the blithequark team, you will be part of a dynamic and collaborative work environment that values innovation, customer obsession, and operational excellence. Our culture is built on a foundation of trust, respect, and open communication, with a focus on delivering exceptional results and driving business growth.
Why Join blithequark?
At blithequark, we offer a unique opportunity to work on cutting-edge technologies and contribute to the development of innovative solutions that revolutionize the shopping experience. As a Customer Experience Analyst (Contingent), you will have the chance to:
- Work on high-impact projects that drive business growth and customer satisfaction
- Collaborate with cross-functional teams to deliver world-class shopping experiences
- Develop your skills and expertise in customer-facing program management, process development, and data analysis
- Enjoy a dynamic and supportive work environment that values innovation and customer obsession
How to Apply
If you are a motivated and experienced professional with a passion for creating exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job