Experienced Full Stack Customer Support Specialist - Remote Operations and Customer Center at Blithequark

Join the Heartbeat of Blithequark's Global Operations: A Unique Co-op Opportunity

Blithequark's Operations and Customer Center (OCC) is at the forefront of the aviation industry, serving as the operational hub for strategic and tactical decision-making. We're seeking highly motivated co-op students to join our team for a minimum of three alternating work terms (Fall 2024, Summer 2025, and Spring 2026). As a co-op student at Blithequark, you'll collaborate with aviation professionals, utilizing data to solve operational business challenges and drive success.

About Blithequark and the OCC

Blithequark is a leading player in the aviation industry, renowned for its commitment to excellence and customer satisfaction. The OCC is the central nervous system of Blithequark's operations, responsible for ensuring seamless flight operations, managing disruptions, and providing top-notch customer support. Our team is dedicated to delivering exceptional results, and we're looking for talented co-op students to join our ranks.

Co-op Assignments

As a co-op student at Blithequark, you'll have the opportunity to work on exciting projects and contribute to the success of our operations. Your responsibilities may include:

• Load Control Center: You'll be responsible for aircraft weight and balance, fuel distribution, and ensuring compliance with manufacturer and company specifications. You'll also work with the LCC's back office to create applications and efficiencies that reduce workload for the frontline team.
• Fuel System: You'll develop strategies, tools, and sustainability policies for annual jet fuel consumption. You'll research and develop methods to determine safe and efficient fuel loads, improve aircraft routing, and enhance cargo forecasting.

Key Responsibilities

As a co-op student at Blithequark, you'll be expected to:

• Collaborate with aviation professionals to solve operational business challenges
• Utilize data to drive decision-making and improve operational efficiency
• Develop and implement new processes and tools to enhance customer support
• Work effectively in both group and individual settings
• Prioritize safety and security for yourself and others
• Embrace diverse people, thinking, and styles

Requirements to Succeed

To be successful as a co-op student at Blithequark, you'll need:

• A bachelor's degree in Computer Science, Analytics, Economics, Industrial Engineering, Aviation Management, or a related 4-year degree program
• Availability to work for three alternating semesters, Monday through Friday
• Enrollment in an educational institution throughout the co-op program
• Willingness and ability to learn new skills and take on new challenges
• Strong organizational, project management, and verbal/written communication skills
• Proficiency in Microsoft Office Suite, especially Excel and PowerPoint
• Comfort working in both group and individual settings
• Prioritization of safety and security for oneself and others
• Embracing diverse people, thinking, and styles
• A high school diploma, GED, or high school equivalency
• At least 18 years old and authorized to work in the US

Preferred Qualifications

We prefer candidates with:

• Familiarity or experience with SQL, SAS, Python, R, Tableau, Excel, and PowerPoint
• Understanding of airline operations, scheduling, and planning
• History of leadership roles in student and community organizations
• Passion for a future career in the aviation industry and serving Blithequark's customers

Career Growth Opportunities and Learning Benefits

At Blithequark, we're committed to the growth and development of our co-op students. You'll have access to:

• Comprehensive training programs
• Mentorship from experienced professionals
• Opportunities for career advancement
• Networking events and industry conferences

Work Environment and Company Culture

Blithequark is a dynamic and innovative company that values:

• Diversity and inclusion
• Collaboration and teamwork
• Customer satisfaction
• Employee engagement and well-being

As a remote co-op student, you'll have the flexibility to work from home and maintain a healthy work-life balance.

Compensation and Benefits

We offer a competitive salary range of $65,000 - $75,000 per year, as well as:

• Comprehensive benefits package
• Opportunities for bonuses and incentives
• Professional development opportunities

Conclusion

If you're a motivated and talented student looking for a unique co-op opportunity, we encourage you to apply to Blithequark's Operations and Customer Center. Join our team and contribute to the success of our global operations. Apply now and take the first step towards a rewarding career in the aviation industry!