Experienced Virtual Customer Care Representative - Homebuilder Customer Relations and Community Management

Join the Team at blithequark: Where Customer Experience Meets Community Building

blithequark is a leading name in the homebuilding industry, renowned for crafting quality homes and delivering exceptional customer service. As a Virtual Customer Care Representative, you will be at the forefront of ensuring that every homeowner enjoys an extraordinary experience with us. This is a unique opportunity to be part of a dynamic team that values growth, diversity, and community engagement.

About blithequark

blithequark is more than just a homebuilder; we are a company dedicated to making a positive impact on the communities we serve. With a reputation as a Fortune 500 company, we consistently rank among the top homebuilders in the United States. Our mission is to build not just homes, but communities, and to foster a culture of opportunity and growth for our associates.

Job Summary

We are seeking an experienced Virtual Customer Care Representative to manage and oversee homes under warranty in assigned communities. As a key member of our customer care team, you will promote positive relationships with customers and trade partners, coordinate and supervise trade partner activities, and ensure that every homeowner receives the exceptional service they deserve.

Key Responsibilities:

• Promote, facilitate, and foster positive working relationships with blithequark customers and trade partners.
• Regularly exercise sound judgment and discretion when working with homeowners and trade partners.
• Manage daily trade partner activities in accordance with job schedules and business partner scopes of work as they relate to customer relations.
• Approve trade partner invoices upon satisfactory completion of the job, not to exceed $1,250.
• Proactively remedy any trade partner scheduling, communication, or payment-related issues.
• Understand manufacturer recommendations for the use and application of their products.
• Supervise and/or conduct pre-closing meetings, demonstrations, celebrations, and 30-day post-close visits.
• Review and certify the completion of each home within the assigned community.
• Manage, supervise, and direct all aspects of customer relations for an assigned community.
• Conduct field meetings with trade partners, construction staff, and sales staff as needed.
• Be an expert in the community and surrounding area, including knowledge of HOA fees and rules, schools, restaurants, shopping, etc.
• Supervise, review, and resolve the condition of the community, including entry features, road and pond maintenance, common areas, model centers, and signage.

Requirements

Essential Qualifications:

• High School Diploma or equivalent required, or equivalent work experience.
• Bachelor's degree in a related field preferred.
• Minimum 3 years of experience in directing, coordinating, and supervising work, particularly in a customer-facing role with a homebuilder.
• Valid Driver's License with a good driving record.
• Valid auto insurance coverage.
• Advanced knowledge of scheduling, budgeting, and document management.
• Ability to read and interpret blueprints.
• Computer literacy and proficiency in MS Office products (Word and Excel).
• Excellent follow-up, communication (written and verbal), and time management skills.

Preferred Qualifications:

• Experience in the homebuilding industry.
• Knowledge of construction processes and building codes.
• Certification in customer service or a related field.

What We Offer

Career Growth and Learning Benefits:

At blithequark, we believe in investing in our associates and providing them with opportunities for growth and development. As a Virtual Customer Care Representative, you will have access to:

• Comprehensive training programs to enhance your skills and knowledge.
• Career advancement opportunities within the company.
• A dynamic and supportive work environment that encourages learning and growth.

Work Environment and Company Culture:

blithequark is committed to fostering a supportive and enriching environment for our associates. Our culture is built on the principles of diversity, inclusion, and community engagement. As a Virtual Customer Care Representative, you will be part of a team that values:

• Diversity and inclusion in the workplace.
• Community engagement and volunteerism.
• Associate well-being and work-life balance.

Compensation and Benefits:

We offer a comprehensive compensation package that includes:

• Competitive salary and benefits.
• Robust health insurance plans, including Medical, Dental, and Vision coverage.
• 401(k) Retirement Plan with a company match.
• Paid Parental Leave and Associate Assistance Plan.
• Education Assistance Program and Adoption Assistance.
• Up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies.
• New Hire Referral Bonus Program and Home Purchase Discounts.

Why Join blithequark?

At blithequark, we are committed to making a positive impact on the communities we serve. As a Virtual Customer Care Representative, you will have the opportunity to be part of a team that values customer experience, community building, and associate growth. If you are passionate about delivering exceptional customer service and building strong relationships with customers and trade partners, we encourage you to apply.

Join our team at blithequark and be part of a company that empowers you to build your future. Apply now and take the first step towards a rewarding career in customer care and community management.