Experienced Inbound Customer Service Representative for Pet Care Industry - Remote Opportunity with On-Site Training in Tulsa, OK

Welcome to blithequark: Where Compassion Meets Exceptional Customer Experience

Imagine being part of a team that makes a difference in the lives of pet owners and their beloved pets every day. At blithequark, we are dedicated to providing world-class customer satisfaction, and we're looking for passionate and empathetic individuals to join our inbound customer service team. As a customer service representative, you will be the first line of contact for customers nationwide, helping to reunite people with their missing pets. Our team answers calls 24/7, 365 days a year, and we're committed to building a workplace where every employee is welcomed and valued.

About the Role: Inbound Customer Service Representative

In this critical role, you will have the opportunity to make a real difference in the lives of our customers. As an inbound customer service representative, you will be responsible for providing exceptional customer experiences, reassurance, and support to pet owners who are searching for their missing pets. Your passion for delivering outstanding customer service, combined with your ability to work in a fast-paced environment, will make you an invaluable asset to our team.

Key Responsibilities:

• Reassure and support callers who may be panicked about their missing pets, providing a positive and empathetic experience.
• Serve as the frontline team member, helping to reunite pets with their pet parents and providing timely resolutions to customer inquiries.
• Manage inbound calls, adhering to daily schedules and performance goals, with the flexibility to work day and evening shifts.
• Collaborate with our team to achieve exceptional customer satisfaction, sharing knowledge and best practices to continuously improve our service delivery.
• Participate in ongoing training and development opportunities to enhance your skills and knowledge, staying up-to-date with industry trends and best practices.

Why You'll Love Working at blithequark

We offer a unique and supportive work environment that fosters growth, innovation, and inclusiveness. As a valued member of our team, you can expect:

• A competitive salary based on experience, with a starting hourly rate of $14.50.
• Paid time off and paid holidays, because we believe in work-life balance and taking time to recharge.
• Comprehensive medical insurance benefits, including no-cost virtual doctor visits, dental, vision, paid life insurance, and pet insurance.
• A 401K plan with company match, helping you plan for your future and achieve your long-term goals.
• Career advancement opportunities, as we love to promote from within and support the growth and development of our team members.
• A fun and motivating work environment, with a casual dress code and a team that's passionate about making a difference.

What You'll Bring to the Role:

To be successful in this role, you'll need:

• Previous call center experience, with a proven track record of delivering exceptional customer service.
• A high school diploma or GED, with excellent communication and interpersonal skills.
• A quiet, designated work area at home, if working remotely, with a reliable internet connection and a distraction-free environment.
• The ability to pass a drug screen and federal background check upon hire, as we prioritize the safety and well-being of our team members and customers.

Our Culture and Values

At blithequark, we're committed to building a purpose-driven culture that thrives on innovation, inclusiveness, and fresh perspectives. We believe in delighting our clients, engaging our teams, and giving back to our local communities. Our collaborative environment allows our employees to learn daily, do meaningful and impactful work, and grow both personally and professionally.

Career Growth and Development Opportunities

We're dedicated to supporting the growth and development of our team members, with opportunities for career advancement, training, and education. Our goal is to help you achieve your long-term goals, whether that's moving into a leadership role or specializing in a particular area of our business.

How to Apply

If you're passionate about delivering exceptional customer experiences and making a difference in the lives of pet owners and their pets, we'd love to hear from you. Please apply now, and join our team of dedicated and compassionate customer service representatives. Visit our website at www.blithequark.com/jobs to learn more about our company culture, values, and career opportunities.

Equal Opportunity Employer

blithequark is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds, cultures, and perspectives.