Senior Customer Service Representative – Patient Accounts and Billing

Are you a customer service professional with a passion for delivering exceptional experiences to patients and families? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark's team as a Senior Customer Service Representative, where you will play a vital role in providing timely response and resolution to inquiries on account balances and other patient out-of-pocket expenses.

About blithequark

blithequark is one of the largest pediatric health systems in the United States, providing care exclusively to children from before birth through young adulthood. As The Kids Experts in our region, we are regularly ranked by U.S. News & World Report as a top children's hospital. Our commitment to excellence is reflected in our recognition by Modern Healthcare as one of 2023's Top Diversity Leaders, a national honor that recognizes the top diverse healthcare executives and organizations influencing public policy, care delivery, and promoting diversity, equity, and inclusion in their organizations and the industry.

Position Summary

As a Senior Customer Service Representative, you will be responsible for providing timely response and resolution to inquiries on account balances of the uninsured and underinsured patients, as well as other patient out-of-pocket expenses related to co-insurance and deductibles. You will respond to initial patient-family requests, provide detailed explanations of patient billing information, resolve patient-family questions, perform follow-up on outstanding concerns, and collaborate with other departments to research patient billing history. You will also support the team by resolving complex questions and providing hands-on training.

Key Responsibilities:

* Respond to initial patient-family requests and provide detailed explanations of patient billing information

• Resolve patient-family questions and perform follow-up on outstanding concerns
• Collaborate with other departments to research patient billing history
• Support the team by resolving complex questions and providing hands-on training
• Consistently demonstrate excellent customer service and communication skills
• Work closely with patients, families, and other external and internal contacts to resolve issues and provide support

Essential Qualifications:

* High School Diploma required

• Business-related coursework preferred
• 5+ years of customer service experience
• Experience working with a wide variety of PC applications
• Working knowledge of billing and follow-up processes
• Excellent customer service through oral and written communication to patients, families, and other external and internal contacts
• Knowledge of HIPAA privacy standards and PCI compliance regulations
• Proficient use of systems (computer, applications, phone systems)
• Basic knowledge of medical terminology
• Detail-oriented, good organizational skills, and ability to be self-directed
• Strong time management skills, managing multiple priorities and a heavy workload in a high-stress atmosphere

Preferred Qualifications:

* Experience working in a healthcare setting

• Knowledge of medical billing and coding
• Familiarity with electronic medical records (EMRs)
• Experience with customer relationship management (CRM) software
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced environment with changing priorities

Skills and Competencies:

* Excellent communication and interpersonal skills

• Ability to work effectively in a team environment
• Strong problem-solving and analytical skills
• Ability to learn quickly and adapt to new situations
• Strong time management and organizational skills
• Ability to work in a high-stress environment with multiple priorities
• Familiarity with medical terminology and billing processes
• Knowledge of HIPAA and PCI compliance regulations

Career Growth Opportunities and Learning Benefits:

* Opportunities for professional growth and development in a dynamic and fast-paced environment

• Access to training and development programs to enhance skills and knowledge
• Collaborative and supportive team environment
• Recognition and rewards for outstanding performance and contributions
• Opportunities for advancement and career progression

Work Environment and Company Culture:

* Work in a state-of-the-art facility with a collaborative and supportive team environment

• Opportunities to work with a diverse range of patients and families
• Collaborative and supportive team environment
• Recognition and rewards for outstanding performance and contributions
• Opportunities for advancement and career progression

Compensation, Perks, and Benefits:

* Competitive salary and benefits package

• Opportunities for professional growth and development
• Collaborative and supportive team environment
• Recognition and rewards for outstanding performance and contributions
• Opportunities for advancement and career progression

How to Apply:

If you are a customer service professional with a passion for delivering exceptional experiences to patients and families, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer:

blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal opportunities for employment, training, and advancement. Apply for this job