Experienced Customer Service Advisor – Glasgow Head Office

Join blithequark, a leader in the plant hire industry and the UK's largest independent plant and equipment rental company, as a Customer Service Advisor in their Glasgow Head Office. With over 50 years of experience and a family-run business, blithequark is committed to delivering exceptional customer service and providing a supportive work environment for their employees.

About blithequark

blithequark is a pioneering company in the plant hire industry, renowned for its commitment to excellence and customer satisfaction. With a nationwide presence and over 1,800 employees, blithequark has established itself as a trusted partner for businesses and individuals seeking reliable plant and equipment rental solutions. As a Customer Service Advisor, you will be part of a dynamic team that strives to provide exceptional customer experiences, ensuring that every interaction is efficient, effective, and memorable.

Job Summary

We are seeking an experienced Customer Service Advisor to join our Glasgow Head Office team. As a key member of our customer-facing team, you will be responsible for ensuring that customer orders and enquiries are handled promptly and efficiently. You will work closely with internal departments and external stakeholders to deliver exceptional customer service, while maintaining a high level of accuracy and attention to detail.

Key Responsibilities

As a Customer Service Advisor, your key responsibilities will include:

• Taking inbound calls from customers, responding to their queries, and resolving their issues in a timely and professional manner
• Providing quotations and processing orders, ensuring that all customer requirements are met
• Operating and maintaining spreadsheets to track customer interactions, orders, and sales performance
• Liaising with internal departments, such as sales, operations, and finance, to ensure seamless communication and collaboration
• Producing weekly reports to monitor customer service performance, sales trends, and other key metrics
• Raising contracts and discussing with customers to ensure that all agreements are clear, concise, and mutually beneficial

What We Offer

In return for your hard work and dedication, we offer a competitive salary of £26,000, plus a range of benefits and perks that will enhance your work-life balance and career growth. These include:

• Monday to Friday shifts on a rotational basis between the hours of 8.45am - 5.30pm
• Great additional benefits, including staff incentives and loyalty holidays
• Employee Welfare Fund (company-funded social events)
• Access to in-house Learning & Development team, providing opportunities for professional growth and development

About You

We are looking for a customer-focused individual with a proven track record in a fast-paced, high-volume call centre environment. You will have:

• Demonstrable experience of working in a customer-facing role, with a strong focus on delivering exceptional customer service
• Experience of working in the hire industry would be advantageous, but not essential
• The ability to work effectively under pressure, prioritizing your workload and meeting deadlines
• Strong attention to detail and high organizational skills, ensuring accuracy and efficiency in all aspects of your work
• Effective communication skills, both written and verbal, to engage with customers, colleagues, and stakeholders
• Proficient skills in MS Office packages, including Excel and Word

Essential Qualifications

* GCSEs or equivalent in English and Mathematics

• Previous experience in a customer-facing role, preferably in a call centre environment
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment, prioritizing tasks and meeting deadlines

Preferred Qualifications

* Experience of working in the hire industry

• Qualifications in customer service, sales, or a related field
• Proficient skills in CRM software, such as Salesforce or Microsoft Dynamics

Skills and Competencies

To succeed in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills
• Strong attention to detail and organizational skills
• Ability to work effectively under pressure, prioritizing tasks and meeting deadlines
• Proficient skills in MS Office packages, including Excel and Word
• Ability to learn and adapt to new systems, processes, and technologies
• Strong customer service skills, with a focus on delivering exceptional customer experiences

Career Growth Opportunities

At blithequark, we are committed to supporting the career growth and development of our employees. As a Customer Service Advisor, you will have opportunities to:

• Develop your skills and knowledge in customer service, sales, and related areas
• Take on additional responsibilities and challenges, such as leading a team or mentoring colleagues
• Participate in training and development programs, both internal and external
• Pursue career advancement opportunities within blithequark or other organizations

Work Environment and Company Culture

Our Glasgow Head Office is a dynamic and supportive work environment, where you will be part of a close-knit team that values collaboration, innovation, and customer satisfaction. We offer a range of benefits and perks that will enhance your work-life balance and career growth, including:

• Flexible working hours and remote working options
• Access to in-house Learning & Development team
• Employee Welfare Fund (company-funded social events)
• Opportunities for career advancement and professional growth

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your CV and a cover letter outlining your experience, skills, and qualifications.

Equal Opportunities

blithequark is an equal opportunities employer, committed to diversity and inclusion in the workplace. We welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation, or age.

Apply Now

To apply for this exciting opportunity, please click on the link below: Apply Job! Apply for this job