Experienced Bilingual Customer Service 401(k) Specialist – Full-Time Remote Opportunity with Blithequark

Introduction to Blithequark

At blithequark, we are dedicated to providing exceptional customer service experiences, and we are seeking a highly skilled and motivated Bilingual Customer Service 401(k) Specialist to join our team. As a leader in the industry, blithequark is committed to delivering best-in-class solutions and fostering a culture of excellence, inclusivity, and growth. Our mission is to empower individuals to achieve their financial goals, and we believe that our team members are the key to driving this mission forward.

Job Overview

We are looking for a talented and customer-focused individual to fill a full-time remote Customer Service 401(k) Specialist position. As a vital member of our Customer Service team, you will have the opportunity to create a positive and supportive experience for our clients, addressing their inquiries and concerns regarding 401(k) plans and administration. If you are passionate about delivering exceptional customer service, have a strong work ethic, and are fluent in both Spanish and English, we encourage you to apply for this exciting opportunity.

Key Responsibilities

As a Bilingual Customer Service 401(k) Specialist at blithequark, your primary responsibilities will include:

• Answering 20-40+ inbound phone calls per day, addressing client inquiries and concerns regarding 401(k) plans and administration
• Educating clients on 401(k) regulations, compliance questions, and plan administration
• Providing accurate, timely, and customer-focused service, ensuring department performance metrics such as quality, handle time, VOC, and adherence are met
• Navigating our website, registering online, and assisting with password resets
• Applying knowledge obtained during classroom and on-the-job training to independently solve customer requests
• Utilizing multiple CRM applications, such as Salesforce and Relius, to address customer questions and resolve requests

Essential Qualifications

To be successful in this role, you will need to demonstrate the following qualifications:

• Demonstrated ownership, commitment, and prioritization to meet established deliverables
• Ability to adapt to change and be open to new ideas
• Excellent verbal and written communication and interpersonal skills
• A customer-first approach to service, while maintaining regulatory and organizational compliance
• A forward-thinking mentality of process improvement
• Ability to meet performance metrics determined by the business
• Ability to comprehend and utilize contact center software applications, with proficiency in Microsoft Office applications and general website navigation

Preferred Qualifications

While not required, the following qualifications are preferred:

• 1+ years of customer service experience, with a focus on remote call center experience
• Retirement plan experience, particularly with 401(k) plans
• Fluency in reading, writing, and speaking in both Spanish and English languages

Education and Work Environment

A high school diploma or GED is required for this position. As a remote employee, you will need to have a dedicated, uninterrupted workspace with a reliable internet connection of 100 MBPS or better. You must be able to work in a distraction-free environment and meet the requirements of our virtual remote work policy.

What's in it for You?

At blithequark, we offer a comprehensive total rewards package, including:

• A base pay range of $21.00 hourly, with opportunities for growth and development
• Flexible work environment, with the ability to work from home
• Participation in our Personal Annual Performance Bonus incentive program
• Medical, Dental, Vision, and Life Insurance, with 75% employer coverage of Medical Premiums
• Retirement Savings – 401(k) plan with generous company match, vested after 2 years
• Tuition Reimbursement up to $5,250/year
• Generous Paid Time Off upon hire, plus quarterly Work/Life Balance days and paid holidays
• Paid Parental Leave
• Voluntary Pet Insurance, LifeLock, and More!
• 24/7 no-cost Employee Assistance Program (EAP)

Career Growth and Development

At blithequark, we are committed to the growth and development of our team members. As a Bilingual Customer Service 401(k) Specialist, you will have opportunities to develop your skills and knowledge, with access to training and development programs, mentorship, and career advancement opportunities.

Diversity, Equity, and Inclusion

Blithequark is an equal opportunity employer, committed to diversity, equity, and inclusion. We strictly prohibit unlawful discrimination based on an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

Our Culture and Values

At blithequark, we are guided by a set of core principles, including honesty, accountability, and transparency. We believe in treating every customer and colleague with respect and dignity, and we strive to create a positive and supportive work environment that fosters growth, development, and success.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. We look forward to hearing from you!

Conclusion

At blithequark, we are dedicated to providing exceptional customer service experiences, and we believe that our team members are the key to driving this mission forward. If you are looking for a challenging and rewarding career opportunity with a company that values diversity, equity, and inclusion, we encourage you to apply for this exciting role. Join our team and become a part of a dynamic and growing organization that is committed to making a positive impact in the lives of our customers and our communities.