Experienced Customer Experience Concierge for blithequark's Prestigious Centurion Lounge at Charlotte Douglas International Airport

Welcome to blithequark: Where Exceptional Customer Experience Meets Unparalleled Luxury

At blithequark, we believe that with the right backing, people and businesses have the power to progress in incredible ways. As part of our global and diverse community of colleagues, you'll be committed to backing our customers, communities, and each other. Here, you'll learn and grow as we help you create a unique and meaningful career journey with benefits, programs, and flexibility that support you personally and professionally.

Job Overview: Customer Experience Concierge

We're seeking an experienced Customer Experience Concierge to join our team at the Centurion Lounge, located in the Charlotte Douglas International Airport. As a Member Service Professional (MSP), you'll be the face of blithequark, acting as an ambassador of our brand and delivering superior service to our Card Members. You'll work as part of a cohesive team to excite our customers and deliver on our brand promise.

Key Responsibilities:

• Welcome and provide access to Card Members upon arrival at reception
• Take ownership of the customer's experience from beginning to end, creating innovative ways to resolve issues or concerns and win brand loyalty
• Employ the Customer First philosophy in meeting customers' needs and expectations
• Provide concierge and lifestyle recommendations, as well as travel consultation and minimal reservation assistance
• Accommodate the needs of Card Members by partnering with our food and beverage lounge partners
• Maintain a positive attitude and utmost professionalism in all interactions, even in a fast-paced and dynamic environment
• Collaborate with colleagues to ensure a seamless customer experience
• Make decisions quickly and effectively in unanticipated situations, prioritizing the Card Members' experience

Qualifications and Skills:

To succeed in this role, you'll need:

• A minimum of 1-year recent experience servicing premium customers
• Airline, lounge, or travel industry experience preferred, including reservation experience
• A passion for delivering extraordinary service with proactive solutions
• Exceptional communication skills, with the ability to delight customers with every interaction
• The ability to listen to customers' needs and offer confident recommendations, resulting in high satisfaction
• Proficiency in using multiple technology platforms with ease and being resourceful in a face-to-face customer environment
• Adaptability and resilience in an ever-changing environment
• The ability to work flexible shifts, including nights, weekends, and holidays

What We Offer:

At blithequark, we back our colleagues and their loved ones with benefits and programs that support their holistic well-being. Our comprehensive benefits package includes:

• Competitive base salaries ($20.00 to $22.12 hourly) + bonus + benefits
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Career Growth and Development:

At blithequark, we're committed to helping you grow professionally and personally. As a Customer Experience Concierge, you'll have the opportunity to develop your skills in customer service, communication, and problem-solving. You'll also have access to career development and training opportunities to help you advance in your career.

Our Culture and Work Environment:

We're proud of our unique in-person culture and our commitment to creating an environment where everyone is seen, heard, and feels like they belong. Our working model, Amex Flex, provides greater flexibility to colleagues while ensuring we preserve the important aspects of our culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model, or fully virtually.

Equal Opportunity Employer:

blithequark is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Join Our Team:

If you're passionate about delivering exceptional customer experiences and have a passion for luxury, we want to hear from you. Apply now to join our team as a Customer Experience Concierge at blithequark's Centurion Lounge in Charlotte Douglas International Airport.

Don't miss this opportunity to be part of a global and diverse community of colleagues who are committed to backing our customers, communities, and each other. Apply today and let's lead the way together!