Experienced Healthcare Customer Service Representative - Remote USA
Are you a compassionate and empathetic individual with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic and supportive work environment where you can grow and develop your skills? Look no further than blithequark, a leading provider of customer experience solutions, where you can ignite your career and make a meaningful impact on people's lives. As a Healthcare Customer Service Representative working remotely for blithequark, you will be part of a talented team that is dedicated to bringing humanity to business. With a strong focus on customer satisfaction, you will play a critical role in delivering exceptional service to our clients, while also contributing to the overall success of the team.
About blithequark
blithequark is a global company that has been making customers happy for over 40 years. Our mission is to help companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. With a diverse and inclusive workforce, we strive to reflect the communities we serve, and we are committed to building a workplace where all employees feel valued, belonging, and comfortable being their authentic selves.
What You'll Be Doing
As a Healthcare Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, while also contributing to the overall success of the team. Your primary responsibilities will include:
- Bringing your passion and strong product and brand knowledge to recommend upgrades to our clients' health plans
- Conducting research and making outbound calls to provide answers for customers regarding general health care benefit and eligibility questions, enrollment status requests for new and existing members
- Assisting members with logging into and understanding the functionality of their online health account, locating doctor and facility information
What You Bring to the Role
To be successful in this role, you will need to bring the following skills and qualifications:
- 6 months or more of customer service experience
- Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
- High school diploma or equivalent
- Computer experience
- High-speed internet (> 15 mbps)
- A USB wired headset (or a compatible headset that meets our requirements)
- A smartphone or another device that runs IOS or Android (iPad, etc.) for your daily log-in
What You Can Expect
As a Healthcare Customer Service Representative at blithequark, you can expect:
- Supportive of your career and professional development
- An inclusive culture and community-minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- A base wage range of $16 per hour plus performance bonus opportunities
- A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
Visit our benefits website at https://www.hellottecbenefits.com for more information
A Bit More About Your Role
We are committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. Our blithequark community is here for you as one dynamic, global family.
You'll Report to a Team Lead
You will contribute to the success of the customer experience and the overall success of the team.
About Our Company Culture
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
Equal Opportunity Employer
blithequark is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.
Diversity and Inclusion
We know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. We strive to create a workplace where everyone feels welcome, included, and empowered to contribute their best work.
Ready to Join Our Team?
If you're a motivated and compassionate individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Visit our website at [insert link] to learn more and apply today! Apply for this job