Technical Content Designer, Customer Service – Global Entertainment Leader

Are you a skilled Technical Content Designer with a passion for creating clear and simple content that helps customers navigate complex technical issues? Do you have a strong background in writing for customer service organizations or highly technical environments? If so, we invite you to join blithequark's Customer Service Content Strategy team as a Technical Content Designer. At blithequark, we're shaping the future of global entertainment by providing an unparalleled streaming experience to our 278 million paid members in over 190 countries. Our members need our help from time to time, and that's where our Global Customer Service (CS) organization focuses – on providing amazing interactions with our subscribers around the world. Our goal is excellence, simplicity, and getting our members back to streaming.

About blithequark

blithequark is a global entertainment leader that's revolutionizing the way people watch TV series, films, and games. With a wide variety of genres and languages, our members can play, pause, and resume watching as much as they want, anytime, anywhere. We're committed to providing an exceptional streaming experience, and our Customer Service Content Strategy team plays a critical role in making that happen.

The Role

As a Technical Content Designer on our Customer Service Content Strategy team, you'll work closely with program managers, visual designers, and cross-functional partners in product, engineering, and research to edit and manage content for the blithequark Help Center and internal customer service knowledge base for our global CS teams. You'll have the opportunity to create and edit Customer Service content, including Help Center and internal knowledge base articles, customer service emails, and other support materials.

Responsibilities

As a Technical Content Designer, you'll be responsible for:

• Leading large complex editorial projects end to end, including setting content strategy, goals, timelines, and reporting
• Creating and editing Customer Service content, including Help Center and internal knowledge base articles, customer service emails, and other support materials
• Ensuring consistent content style, tone, and format meet the evolving expectations of a global audience
• Partnering closely with support operations, localization, legal, product design, and engineering teams
• Creating, maintaining, and updating style guides and editorial training
• Leveraging multiple data sources to provide data-driven analysis and content recommendations

Qualifications

To be successful in this role, you'll need:

• A BS/BA degree
• 5+ years of relevant experience in technical or UI writing, with a focus on customer service organizations or highly technical environments
• Exceptional writing, editing, project management, and communications skills
• Extensive technical or UI writing experience, with a focus on writing for different platforms (e.g., computer, mobile, or TV)
• Experience with information architecture and content management systems
• Desired qualities: independent, self-starter, innovative thinking, curious, action-oriented, ability to drive improvements, strong relationship builder, superior communication skills, including storytelling, highly adaptable, and able to thrive in a fast-paced environment

What We Offer

At blithequark, we're committed to providing a comprehensive benefits package that includes:

• Comprehensive health plans
• Mental health support
• A 401(k) retirement plan with employer match
• Stock option program
• Disability programs
• Health savings and flexible spending accounts
• Family-forming benefits
• Life and serious injury benefits
• Paid leave of absence programs
• Flexible time off for full-time salaried employees

Compensation

Our compensation structure consists solely of an annual salary, with a range of $50,000 - $190,000. You'll have the opportunity to choose how much of your compensation you want in salary versus stock options, based on your individual needs and goals.

Work Environment and Culture

We're a unique culture and environment that values diversity, equity, and inclusion. We're committed to creating a workplace that's welcoming and inclusive for all employees, regardless of their background, identity, or experience. We're an equal-opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams.

How to Apply

If you're a motivated and experienced Technical Content Designer who's passionate about creating clear and simple content that helps customers navigate complex technical issues, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch soon to discuss your qualifications and experience.

Equal Employment Opportunity

blithequark is an equal-opportunity employer and celebrates diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully, and we do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

Job Type

This is a remote work opportunity, with the flexibility to work from anywhere in the world.

Job Posting Date

08-26-2024

Job Removal Date

This job will be removed when the position is filled. Apply Job! Apply for this job