Experienced Customer Experience Representative - Nights and Weekends - Live Events Industry - blithequark

Join the Team at blithequark: Delivering Unforgettable Live Event Experiences

Are you passionate about live events and delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy connecting with people from all walks of life? Look no further than blithequark, where we're seeking a talented Email/Chat/Phone Specialist to join our team on nights and weekends. As a key member of our customer experience team, you'll have the opportunity to engage with hundreds of customers, providing proactive, friendly, and high-quality service that exceeds their expectations.

About blithequark and the Live Events Industry

blithequark is a leading player in the live events industry, dedicated to creating memorable experiences for our customers from the point of purchase to the moment they enter the gates. We're passionate about live events, whether it's sports, concerts, or theatre, and we're committed to providing our customers with the right seats at the right price. Our team is built on a foundation of exceptional customer service, and we're looking for talented individuals who share our passion and values.

Key Responsibilities

As an Email/Chat/Phone Specialist at blithequark, your primary responsibilities will include:

• Handling customer contacts in a prompt and professional manner, providing proactive, friendly, and high-quality service via phone, email, and live chat.
• Answering questions about purchases, orders, inventory, and upcoming events, utilizing internal and external technology to manage order fulfillment.
• Supporting customers proactively, addressing their concerns, and resolving issues in a timely and efficient manner.
• Collaborating with team members to contribute to the culture and growth of blithequark, creating memorable experiences for customers who share our love for live events.
• Utilizing internal and external technology to manage order fulfillment, including our accounts and internal systems.

Role Expectations and Progression

As a Call Center Associate at blithequark, your role expectations will progress over the first 30, 90, and 180 days. Here's what you can expect:

30 Days In

• Complete new hire orientation, gaining the resources you need to be successful.
• Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers.
• Acclimate to team and company norms, business objectives, and blithequark values.
• Gain access to and familiarize yourself with our accounts and internal systems.
• Shadow teammates and document what you've learned from observing and listening to their emails and calls.

90 Days In

• Perform core responsibilities comfortably on your own.
• Maintain, harvest, and aid internal and external relationships to achieve progress and advance objectives.
• Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies.
• Understand service level expectations, KPIs, and other metrics to watch for.

180 Days In

• Apply methods to execute individual tasks that positively impact the team.
• Play an active role in continued learning to advance skill sets necessary for team goals.
• Handle front-line customer escalations and follow-ups.
• Feel empowered to participate in extracurricular projects that will contribute to the success of blithequark.

What You'll Bring

To succeed as an Email/Chat/Phone Specialist at blithequark, you'll need:

• 1-2 years of customer service experience via phone, email, and live chat.
• A team player mentality and drive to contribute to the culture and growth of blithequark.
• A sense of curiosity to ask questions and keenness to improve upon your work.
• A passion for live events (sports, concerts, or theatre).
• A flexible schedule to work evenings, weekends, and holidays.
• Excellent verbal and written communication skills.
• Experience with Zendesk or similar help desk software.

Schedule and Work Environment

As an Email/Chat/Phone Specialist at blithequark, you can expect:

• A hybrid schedule with 3 days in the office and 2 days remote.
• Schedule: 1:30 pm - 10:00 pm, Thursday/Friday off, 1:30 pm - 10:00 pm, Monday/Tuesday off.

Compensation and Benefits

At blithequark, we offer a competitive compensation package, including:

• $40,000 base salary with bi-annual bonuses and equity.
• Fully paid training.
• Competitive benefits, including medical, dental, and vision insurance, 401K matching, and FLEX PTO.
• Mental health days and a variety of additional workplace perks.
• Monthly credits and discounts for attending live events.

Why Join blithequark?

At blithequark, we're committed to creating unforgettable live event experiences for our customers. We're passionate about our work and dedicated to providing exceptional customer service. By joining our team, you'll have the opportunity to:

• Work in a fast-paced and dynamic environment.
• Develop your skills and advance your career.
• Collaborate with a talented team of customer experience professionals.
• Make a real difference in the lives of our customers.

Conclusion

If you're passionate about live events and delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity at blithequark. As an Email/Chat/Phone Specialist, you'll have the chance to engage with hundreds of customers, providing proactive, friendly, and high-quality service that exceeds their expectations. With a competitive compensation package, opportunities for growth and development, and a dynamic work environment, blithequark is the perfect place to launch or advance your career. Apply now and join our team of talented customer experience professionals!