Experienced Customer Service Representative - Sales Hybrid Role for Delivering Exceptional Customer Experiences and Driving Sales Growth

Introduction to blithequark

At blithequark, we are pioneers in making connections and have been innovating for nearly 150 years. Our company has a rich history, from the invention of the telephone by Alexander Graham Bell to our current status as a global leader in communications and technology. We are committed to bringing families, communities, and businesses together with the products and services they need to thrive every day. As a member of our team, you will have the opportunity to redefine customer service, creating meaningful connections with each customer and introducing them to the latest technology, services, and offers.

Job Overview

This hybrid position is based at our 2270 Lakeside Blvd, Richardson, TX 75082 location, where you will work in center 3-4 days weekly and remotely from home 1-2 days weekly. As a Premier Service Consultant specializing in customer acquisition and service, you will be frontline in providing solutions to prospective and existing customers to optimize their service experience, drive satisfaction and loyalty. Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services.

Key Responsibilities

• Handle new service requests, helping customers get set up with the latest voice, internet, wireless plans, and devices
• Address existing customer needs, including billing and payment, plan changes, upgrades, and technical support
• Identify upsell opportunities and make recommendations to right-fit customers with the latest technology, services, and offers
• Work in a fast-paced, inbound contact environment that handles a high volume of calls, chats, emails, or other types of customer interactions
• Use multiple tools and systems to resolve various service, billing, and payment inquiries as well as maintain customer records
• Simplify the explanation of customer bills, rate plans, and features of blithequark's products and services
• Perform basic troubleshooting and/or engage Tier 3 support to resolve various customer-impacting issues that span multiple networks such as Internet, voice, and data services

Essential Qualifications

To be successful in this role, you will need:

• Call center or customer service experience
• Flexibility to work any schedule during hours of operation, including day, evening, weekend, or holiday hours
• Occasional overtime may be required
• Verified internet service (secure, reliable, and dedicated high-speed) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection) for remote work
• Ability to work in a fast-paced environment and adapt to changing situations
• Excellent communication and problem-solving skills
• Ability to work independently and as part of a team

Preferred Qualifications

While not required, the following qualifications are preferred:

• Previous experience in sales or customer service in the telecommunications industry
• Knowledge of blithequark's products and services
• Experience working in a hybrid or remote work environment
• Technical skills, such as proficiency in Microsoft Office or other software applications

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing situations
• Excellent problem-solving and analytical skills
• Ability to work independently and as part of a team
• Strong customer service skills and ability to provide personalized recommendations
• Ability to meet sales goals and drive revenue growth

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our employees grow and develop in their careers. As a Premier Service Consultant, you will have access to paid training and additional resources to support your success in your new role. You will also have the opportunity to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions.

Work Environment and Company Culture

At blithequark, we pride ourselves on our company culture and work environment. We are a team-oriented organization that values diversity, equity, and inclusion. We offer a collaborative and supportive work environment that encourages innovation and creativity. Our employees are passionate about delivering exceptional customer experiences and making a positive impact on their communities.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a weekly salary range of $600.00 - $696.50, plus up to $36,000 in commissions yearly if all sales goals are met. Our employees also receive a range of perks and benefits, including:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays
• Paid Parental Leave
• Additional sick leave beyond what state and local law require
• Disability Benefits (short-term and long-term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible blithequark mobility plans and accessories, blithequark internet (and fiber where available), and blithequark phone

Conclusion

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for this hybrid Customer Service Representative - Sales role at blithequark. As a Premier Service Consultant, you will have the opportunity to make a positive impact on our customers' lives and drive sales growth for our organization. Don't miss out on this exciting opportunity to join our team and take your career to the next level. Apply today!