Dental New Patient Coordinator Hybrid or Virtual
Salary: $25 - $35 Be the First Voice of Trusted Dental Care Work from home or join us on-site. Drive growth. Build trust. Make an impact. Garland Davis, DDS is a high-performing, privately-owned general dental practice with a clear mission: serve 10,000 patients annually with exceptional care. We're seeking a New Patient Coordinator who can confidently manage high lead volume, build authentic connections, and convert interest into action. This is a critical role at the front line of our growth. Youll be the first point of contact for prospective patientswhether remote or in-officeoffering clear, confident guidance while ensuring each person feels valued from the start. If you're experienced, strategic, and results-driven, this is the kind of role where your leadership will be felt daily. What Youll Do
- Serve as the first contact for new patient leads via phone, text, and email
- Follow up within 2448 hours and manage a volume of 200+ new patient inquiries monthly
- Build rapport and guide patients through scheduling and treatment decisions
- Communicate clearly and confidently about services, costs, and next steps
- Maintain clean and accurate documentation, follow-up tasks, and reporting
- Collaborate with internal clinical and administrative teams for seamless transitions
- Analyze lead performance, monitor conversion rates, and recommend improvements
- Represent the practice with professionalism, warmth, and consistency
What Youll Offer
- Minimum 5 years of experience in dental scheduling, new patient coordination, or sales (required)
- Demonstrated success in high-volume lead conversion and relationship building
- Strong written and verbal communication skills across platforms
- Ability to handle objections, present treatment options, and schedule with clarity
- Organized, self-motivated, and consistent in follow-through
- Proficient in dental software, scheduling systems, and CRM tools
- Bilingual (English/Spanish) highly preferred
- Dental assisting experience is a plus, but not required
- Must be comfortable working on camera throughout the day
- Must be tech-proficient and capable of working independently in a virtual environment
Position Details This position is open to both remote (1099 contractor) and hybrid (W2 employee) candidates. Remote (1099)
- Fully virtual
- Flexible within business hours (EST)
- $25$35/hr based on experience
- 4% performance bonus on total office collections
- Paid training and mentorship
Hybrid (W2)
- 23 days per week in our Laurel, MD office
- Full-time employee status with benefits
- Same pay and bonus structure
- Access to full medical, dental, vision, 401(k), PTO, and other employee benefits
About Us
We are a privately owned, 8-operatory dental practice serving over 9,500 active patients. As a fee-for-service office, we do not participate in HMOs or Medicaid. Were in-network with only three PPOs, allowing us to focus on delivering carenot chasing quotas. Our culture is centered on integrity, collaboration, consistency, and compassion. We prioritize clarity and over-communication because it drives trustwith patients and within our team. Ideal Candidates
- Are assertive without being aggressive
- Communicate with intention and care
- Know how to ask the right questions and listen for the real answer
- Can identify a patients hesitation and address it with clarity and empathy
- Work well independently, take feedback well, and perform under pressure
- Are dependable, organized, and driven to hit performance benchmarks
If youre ready to help us scale while upholding a high standard of service, apply now. Were looking for team members who lead with purpose and deliver results. Apply tot his job Apply To this Job