[Remote] Traveling Operational Property Specialist (Student Housing)

Note: The job is a remote job and is open to candidates in USA. Asset Living is a third-party management firm dedicated to fostering thriving communities across the nation. The Traveling Operational Property Specialist is responsible for overseeing the operations of a student housing community, focusing on leasing, marketing, and resident relations while ensuring compliance with company policies and procedures.

Responsibilities

• Ensure staff leasing techniques are effective in obtaining closure, follow-up procedures are met, leases are signed/documented, and reporting systems are accurate and up to date
• Audit all lease files to ensure adherence to policies and procedures
• Deal with resident complaints, concerns, and requests to ensure resident satisfaction
• Develop and implement resident retention programs (i.e., resident functions, special promotions, monthly newsletter, etc.)
• Effectively show, lease, and move in prospective residents.
• Develop new relationships and strengthen existing relationships with business contacts and vendors
• Identify potential Company customers utilizing market and demographic data as well as industry knowledge
• Mentor community team members on leasing and marketing skills and concepts
• Model effective leasing and customer service techniques and communicate expectations to site team members
• Maintain a solid awareness of company and regional performance and make decisions that will have a positive effect on performance.
• Keep abreast of relevant industry topics to incorporate them into planning and decision-making
• Maintain an awareness and understanding of the goals of the company and work to enhance its overall image and presence in the market
• Identify marketing needs of specific communities or areas to facilitate the development and implementation of marketing plans to accomplish objectives
• Seek out and utilize available internal and external resources to meet goals and objectives
• Regularly monitor resident satisfaction in person and through follow-up phone calls and utilizing Customer Satisfaction Surveys
• Communicate regularly with Regional Vice President, Regional Supervisors, and Community Managers regarding goals, objectives, and relevant concerns, problems, and solutions
• Develop marketing communication materials targeting Company market niches
• Monitor and implement all social media and online presence, including all campaigns being used
• Assist in developing an annual marketing plan and marketing budget
• Implement all marketing efforts and outreach, developing campaigns and assisting with design to generate traffic
• Monitor leasing/renewal progress, focusing on areas needing additional support
• Supervise the planning, preparation, and implementation of all leasing and renewal events as approved by the Community Manager
• Maintain thorough product knowledge of the property and competition as well as market conditions; complete weekly market survey report
• Utilize established sales and marketing strategies to increase property traffic, maintain closing ratios, and achieve budgeted occupancy
• Assist the Community Manager in using consistent techniques and company directives to screen, hire, train, coach, and develop on-site staff
• Assist the Community Manager in ensuring staff effectiveness through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks
• Promote harmony and quality job performance of staff through support and effective leadership
• Ensure staff compliance and consistency with Company policies and procedures
• Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff
• Maintain property appearance and ensure repairs are noted and completed on a timely basis (this requires regular property inspections and tours)
• Assist with supervision of all business functions related to operations
• Plan for and utilize property resources, equipment, and supplies economically (i.e., obtaining bids/pricing from vendors, suppliers, and contractors, dealing with inadequate service, etc.)
• This position entails travel, estimated at 100% of work time annually. Travel may be required for property visits, conferences, training sessions, or other business-related activities.

Skills

• Ability to understand and perform all on-site software functions
• Basic computer skills required
• Must have basic knowledge of Fair Housing Laws and OSHA requirements
• One year of experience in the student housing industry

Education Requirements

• High School Diploma or equivalent
• Bachelor's degree

Company Overview

• Asset Living provides third-party property management services. It was founded in 1986, and is headquartered in Houston, Texas, USA, with a workforce of 5001-10000 employees. Its website is https://www.assetliving.com/.

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