Customer Service Specialist I - Remote in Las Vegas, NV

Department: Field Service

Employment Type: Full Time

Location: Las Vegas, Nevada

Reporting To: Support Operations Manager

Description

IGT is seeking a Customer Service Specialist I to provide technical support via tickets, phone, and email. You'll troubleshoot software and hardware issues, assist customers with transactions, and maintain confidentiality of data. If you thrive in a fast-paced environment, enjoy problem-solving, and have customer service experience, this is an excellent opportunity to be part of a company that values quality service and teamwork.*Shift will be 4x10 - Tuesday, Thursday, Friday and Saturday 12:00pm-10:30pm. This is flexible should you prefer a 5 day, 8 hour work shift. 

What Will You Be Doing?

🔹 Provide top-notch technical support via trouble tickets, phone, and email.🔹 Investigate and resolve software and hardware issues for users.🔹 Document support activities, create product support materials, and contribute knowledge-based articles.🔹 Assist patrons with transactions and explain any denials.🔹 Use customer feedback to recommend improvements for better service.🔹 Ensure strict security and confidentiality for patron and transaction data.🔹 Collaborate with product teams to improve quality and productivity. 

Skills, Knowledge, & Expertise for the job:

Must-haves: 🔹 Prior call center experience and expertise in ticket creation. 🔹 Ability to multi-task across calls, emails, and team chats. 🔹 Strong Microsoft Office skills and general computer proficiency. 🔹 Solid customer service experience with a problem-solving mindset. Nice-to-haves: 🔹 Previous remote or office experience. 🔹 Background in front-of-house hospitality or a customer-facing role.

Why Us?

• Be part of a global leader in gaming and technology innovation.
• Work alongside a diverse team of professionals passionate about creating meaningful solutions.
• Access to professional development opportunities and career growth.
• Competitive compensation and comprehensive benefits package.
• A culture that values collaboration, creativity, and respect.

At IGT, we believe compensation should reflect you —your unique background, skills, experience, and even where you work. That’s why the compensation range for this role is $20.00 - $22.00 an hour, with room to go higher or lower depending on the full picture. We also follow all local pay laws and collective bargaining agreements, so everything’s above board. But wait—there’s more! Base pay is just the beginning. Our Total Rewards program is packed with perks:

• Sales roles? You might earn commissions. 
• Other roles? You could snag discretionary bonuses. 
• Benefits galore: Health, dental, vision, life, accident & disability insurance. 
• Tuition reimbursement to keep your brain buzzing. 
• Paid time off to recharge. 
• Wellness programs to keep you feeling great. 
• Identity theft insurance for peace of mind. 
• 401(k) Savings Plan with company contributions to help you plan for the future. 

Note: Some programs have eligibility requirements—but we’ll help you navigate those.

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