Experienced Customer Service Representative for TRICARE Dental Program - Delivering World-Class Support to Military Families and Communities - blithequark

Introduction to blithequark and the TRICARE Dental Program

For over two decades, blithequark has proudly served the military community through its TRICARE Dental Program (TDP), providing dental benefits to 1.8 million active duty family members, National Guard and Reserve members, and their families. As a leader in dental healthcare, blithequark is committed to delivering world-class customer service to those who serve our country. We are seeking dedicated and compassionate Associate Customer Service Representatives to join our team and make a meaningful difference in the lives of our military families and communities.

Job Overview

In this critical role, you will be responsible for handling customer inquiries via telephone, email, and in-person communication in a fast-paced customer service center. Your mission will be to troubleshoot and resolve customer complaints, ensuring timely and accurate responses that meet our high standards of service and quality. As a key member of our team, you will play a vital role in supporting our military community and upholding the values of blithequark.

Key Responsibilities

• Resolve customer inquiries and complaints via written, telephonic, and face-to-face communication in a timely and accurate manner
• Prepare adjustments for services not properly processed, either systematically or by forwarding to the appropriate area for follow-up and resolution
• Meet all production, quality, and adherence standards, attending all required training classes to ensure ongoing development and excellence
• Elevate issues to the next level of supervision as appropriate, maintaining accurate records, including timekeeping records
• Perform other duties as assigned or requested, demonstrating flexibility and a commitment to teamwork

Qualifications and Requirements

To be successful in this role, you will need to possess a combination of education, experience, and skills that align with our requirements.

Essential Qualifications

• High School Diploma or GED required for all levels
• 1-2 years of customer service experience in a call center preferred, with healthcare customer service experience strongly preferred
• Due to Department of Defense (DoD) contract requirements, the incumbent who fills this position must be a US citizen and must also pass a background check

Preferred Qualifications

• Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting standards
• Ability to handle many tasks simultaneously and respond to customers and their issues promptly and professionally
• Ability to take direction and navigate through multiple systems simultaneously
• Ability to maintain composure under stressful and fast-paced conditions
• Strong written and verbal communication skills, with the ability to communicate complex information in a simple, customer-facing way

Skills and Competencies

To excel in this role, you will need to demonstrate a range of skills and competencies, including:

• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues
• Strong problem-solving and analytical skills, with the ability to troubleshoot and resolve complex customer issues
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
• Strong attention to detail, with a focus on accuracy and quality in all aspects of work
• Ability to adapt to changing circumstances and priorities, demonstrating flexibility and a commitment to teamwork

Career Growth and Development Opportunities

At blithequark, we are committed to the growth and development of our employees. As an Associate Customer Service Representative, you will have access to a range of training and development opportunities, including:

• Comprehensive training programs to support your ongoing development and excellence
• Opportunities for career advancement and professional growth within the company
• A supportive and collaborative work environment that encourages teamwork and innovation
• Recognition and reward programs to acknowledge and celebrate your achievements and contributions

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive work environment. As an employee, you can expect:

• A dynamic and supportive work environment that values diversity and inclusion
• A collaborative and team-oriented culture that encourages open communication and feedback
• A range of employee benefits and perks, including flexible work arrangements and opportunities for professional development
• A commitment to social responsibility and community engagement, with opportunities to make a positive impact

Compensation and Benefits

As a blithequark employee, you will be eligible for a range of compensation and benefits, including:

• Competitive salary and bonus structure
• Comprehensive benefits package, including medical, dental, and vision coverage
• 401(k) retirement savings plan with company match
• Flexible work arrangements, including telecommuting options
• Opportunities for professional development and career advancement

Conclusion

If you are a motivated and compassionate individual who is passionate about delivering world-class customer service, we encourage you to apply for this exciting opportunity. As an Associate Customer Service Representative at blithequark, you will have the chance to make a meaningful difference in the lives of our military families and communities. Join our team and be part of a dynamic and supportive work environment that values diversity, inclusion, and social responsibility. Apply today and take the first step towards a rewarding and challenging career with blithequark!