Experienced Leave of Absence Case Manager – Disability and Accommodation Services Specialist for a Global E-commerce Leader

Welcome to Amazon's Disability & Leave Services Team

At Amazon, we're driven by a passion to be the most customer-centric company on earth. Our mission is to build a best-in-class professional services program that delivers exceptional leave of absence, disability, and accommodation services to our employees, applicants, job seekers, and candidates globally. We're now seeking an experienced and skilled Leave of Absence Case Manager to join our team and help us make history. As a Case Manager, you will play a critical role in providing holistic case management services to our employees, ensuring a connected and trusted experience throughout their leave of absence or disability event.

About the Role

This is a contractual role for 12 months, offering a unique opportunity to work with a state-of-the-art and comfortable remote workspace. As a Leave of Absence Case Manager, you will be responsible for initiating and responding to inquiries about leave and disability events, benefits, and options available to employees. You will serve as a single point of contact for assigned employees, providing comprehensive case management services, including reviewing medical documentation to adjudicate leaves in compliance with corresponding leave plans, federal and state laws, and benefit plans as defined by Amazon.

Key Responsibilities:

• Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees
• Serve as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws, and benefit plans as defined by Amazon
• Leverage duration guidelines, best practice tools, and Amazon resources to support oversight of a leave event as appropriate
• Critically assess and adjust the case management plan to an employee's changing needs
• Address and respond to sensitive situations
• Troubleshoot issues and seek to remove barriers before, during, or after a leave event
• Respond to employee-impacting issues that may arise during the leave event and ensure the right communication occurs
• Identify and solve problems that may arise, sometimes with limited information
• Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace
• Educate managers and business partners on employee concerns and needs prior to being off or returning back to work
• Communicate regular updates to employees and stakeholders both verbally and in writing
• Ensure compliance with standard work, federal/state regulations, and company policy
• Maintain system records to ensure accurate and timely information/documentation
• Consult, coordinate, and partner with our third-party administrator, HR, Safety, Legal, Payroll, Benefits, team members, and other departments/systems as appropriate

Essential Qualifications

To be successful in this role, you will need:

• A Bachelor's degree in Business, HR, or a related field, or High school or equivalent
• 2+ Years of experience in customer service or Human Resource management or Case management or Leave & Disability management role
• Intermediate proficiency in MS Word, Excel, and Outlook

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Basic US legislation Leave of Absence, Disability, and/or Accommodations knowledge, specifically ADA/ADAAA and FMLA
• Ability to apply critical thinking and identify issues for problem-solving
• Ability to build strong relationships and influence others while working in a cross-functional environment
• Strong time management and ownership of deliverables
• Strong and demonstrated communication skills - verbal as well as written
• Prior Leave and/or Accommodations experience, to include: previous work in a leave of absence and/or disability claim management role, with experience using case management systems, reviewing cases for eligibility, determining the appropriate leave and/or disability pay benefits that apply to a specific situation, and establishing/executing a case management plan
• Experience providing guidance to employees or managers on leave of absence, disability plan, accommodation, human resources, benefits, or employee matters
• Experience working multiple projects or cases independently in an environment with changing priorities
• Experience working with confidential information

What We Offer

At Amazon, we believe in rewarding talent and offer a competitive salary and a comprehensive benefits package. Our total rewards package is designed to support your overall well-being and provide you with the opportunity to grow and develop your career. As a Leave of Absence Case Manager, you will have access to:

• A competitive salary
• A comprehensive benefits package, including health insurance, retirement savings, and paid time off
• Opportunities for career growth and development
• A dynamic and supportive work environment
• Access to cutting-edge technology and tools
• A culture that values diversity, equity, and inclusion

Our Culture

At Amazon, we're committed to creating a work environment that is inclusive, diverse, and supportive. We believe that our employees are our greatest asset, and we're dedicated to providing them with the tools, resources, and opportunities they need to succeed. As a Leave of Absence Case Manager, you will be part of a team that values:

• Customer obsession
• Ownership
• Invent and simplify
• Are right, a lot
• Learn and be curious
• Hire and develop the best
• Insist on the highest standards
• Think big
• Bias for action
• Frugality
• Earn trust
• Dive deep
• Have backbone; disagree and commit
• Deliver results

How to Apply

If you're passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply. Please submit your application, including your resume and a cover letter, to be considered for this exciting opportunity.

Your Future Starts Here

Don't miss out on this opportunity to join our team and help us build a best-in-class professional services program. Apply now and take the first step towards an exciting and rewarding career with Amazon.