Experienced Licensed Property and Casualty Insurance Agent - Pet Insurance Specialist - Remote Opportunity with Comprehensive Benefits and Professional Growth

Introduction to Chewy and Our Mission

At Chewy, we are passionate about providing exceptional pet insurance services that prioritize the well-being and health of our furry friends. As a newcomer to the pet insurance market, we are dedicated to offering comprehensive coverage and outstanding customer service to ensure that pets and their owners receive the best possible care when they need it most. Our team is committed to making a positive impact in the lives of pets and their families, and we are seeking dynamic and passionate individuals to join our team as Licensed Property and Casualty Insurance Agents specializing in pet insurance.

About the Role

As a Licensed Property and Casualty Insurance Agent - Pet Insurance Specialist, you will play a pivotal role in educating customers about our premier pet insurance policies and enrolling their beloved pets in comprehensive coverage. You will utilize a consultative approach to understand the unique needs of each customer and tailor insurance solutions accordingly. This role requires a strong passion for helping animals, excellent communication skills, and the ability to work in a fast-paced environment. If you are a motivated and customer-centric individual with a Property and Casualty insurance license, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Answer inbound warm leads from potential customers who have expressed interest in our pet insurance policies
• Utilize a consultative style to understand the unique needs of each customer and tailor insurance solutions accordingly
• Presentation of the value of our pet insurance policies, emphasizing the benefits they offer, rather than focusing solely on the price
• Effectively set the agenda during calls to maintain call control and guide the conversation towards successful enrollment
• Provide detailed information about our policies, coverage options, and answer any questions or objections customers may have
• Overcome objections and concerns with confidence and empathy to instill trust in potential customers
• Utilize assumptive closing techniques to confidently guide customers through the enrollment process
• Accurately enroll pets in policies, ensuring all necessary information is collected and documented
• Meet and exceed enrollment targets and objectives
• Use creativity and critical thinking skills to research, problem-solve, and determine appropriate solutions for the customer and follow up as needed to resolve issues
• Develop a working knowledge of insurance and operate as an expert on Chewy's pet health insurance plans, knowing the key features and options to recommend the best plan for pet parents
• Consistently offer understanding, active listening, patience, empathy, and kindness to customers and Team Members

Essential Qualifications

• Required to have and maintain a Property and Casualty Insurance license in your home state
• 2+ years of experience in an insurance Sales-based role preferred
• Must be able to obtain non-residence licensure in all 50 US States
• 2+ years of customer service experience
• Excellent communication skills with a customer-centric approach
• Ability to actively listen, understand customer needs, and provide appropriate solutions
• Familiarity with the insurance industry, particularly pet insurance, is a plus

Preferred Qualifications

• Proven track record of quality, productivity, and the ability to understand customers' needs
• Strong ability to handle objections and turn them into opportunities
• Positive attitude, adaptability, and a willingness to learn and grow within the role
• Proficiency in basic computer applications and data entry
• Demonstrated ability to multi-task in a fast-paced environment without missing details or cutting corners
• Flexibility to shift schedule and work overtime as needed

Training and Development

As a new member of our team, you will complete 9 weeks of virtual training, which will take place Monday through Friday from 9:00 AM to 5:30 PM ET. This comprehensive training program is designed to equip you with the knowledge and skills necessary to succeed in your role and provide exceptional customer service to our clients.

Technical Requirements

• Connection with ability to physically connect cable between ISP equipment and the work computer, 2+ available connections, and at least 30mbps download and 10mbps upload speed
• You will receive a phone that requires its own internet connection, in addition to a PC/thin client (which will also count as a connection), for a total of two "connected devices" from the perspective of your internet provider

Work Environment and Company Culture

At Chewy, we pride ourselves on our dynamic and supportive work environment. As a remote team member, you will have the flexibility to work from the comfort of your own home, while still being connected to our team through regular virtual meetings and communication. We value diversity, equity, and inclusion, and we are committed to creating a workplace where everyone feels welcome, valued, and empowered to succeed.

Compensation and Benefits

We offer a competitive salary and a comprehensive benefits package, including opportunities for professional growth and development. As a valued member of our team, you will have access to a range of perks and benefits, including training and development programs, recognition and reward programs, and a supportive and collaborative work environment.

Conclusion

If you are a motivated and customer-centric individual with a passion for helping animals, we encourage you to apply for this exciting opportunity to join our team as a Licensed Property and Casualty Insurance Agent - Pet Insurance Specialist. With your skills and experience, you will play a vital role in helping us achieve our mission of providing exceptional pet insurance services to pets and their families. Apply now and take the first step towards a rewarding and challenging career with Chewy.

How to Apply

Ready to join us? The first step is easy. Click apply now and we'll be in touch soon! If you have any questions or need assistance with the application process, please don't hesitate to contact us at [email protected].