Part-Time Remote Investor Support Specialist - Join BiggerPockets, the Leading Real Estate Investing Community

Unlock Your Potential as a Part-Time Investor Support Specialist

BiggerPockets, a pioneering company in the real estate investing sector, is seeking a highly skilled and motivated Investor Support Specialist to join their team on a part-time, remote basis. As a key member of their support team, you will play a crucial role in empowering investors to achieve financial freedom through real estate investing.

About BiggerPockets: Empowering Real Estate Investors

BiggerPockets is the go-to platform for real estate investors, boasting a vast community of over 2,500,000 members. Since its inception in 2004, the company has been dedicated to providing top-notch content, tools, and resources to help investors navigate the complex world of real estate investing. With a mission to foster financial freedom, BiggerPockets offers a unique blend of immersive education, deal analysis tools, and a supportive community to ensure investors make informed decisions.

Role Summary: Your Impact as an Investor Support Specialist

As an Investor Support Specialist, you will be the liaison between BiggerPockets' members and investor-friendly agents or lenders. Your primary objective will be to provide exceptional support to members, helping them find the right professionals to suit their investment strategies and market needs. This remote role will involve interacting with members through various channels, including texting, phone calls, and Zoom sessions.

Key Responsibilities: Delivering Exceptional Support

• Provide specialized support to BiggerPockets members seeking to connect with agents or lenders, ensuring their needs are met and expectations exceeded.
• Communicate effectively with investors via SMS, phone calls, and Zoom sessions, fostering strong relationships and trust.
• Schedule and conduct calls with BiggerPockets members, actively listening to their needs and providing personalized guidance.
• Engage naturally with investors to understand their strategies and market, documenting detailed notes for follow-up and future reference.
• Manage a calendar of appointments and a phone line for direct calls, ensuring seamless communication and minimizing delays.

About You: The Ideal Candidate

To excel in this role, you should possess:

• A minimum of 2 years of work experience in a customer service or communications environment, with a proven track record of delivering exceptional support.
• Excellent communication and interpersonal skills, with the ability to build rapport with investors and understand their unique needs.
• Experience using various channels for delivering customer support, including phone, email, live chat, and CRM software.
• A background in real estate is preferred, although not essential; a willingness to learn and adapt is crucial.
• A growth mindset and flexibility when needed, ensuring you remain responsive to the evolving needs of BiggerPockets members.

Essential Skills and Competencies

To succeed as an Investor Support Specialist, you will need:

• Strong communication and interpersonal skills, with the ability to effectively interact with investors and understand their needs.
• Proficient experience with CRM software and other customer support tools.
• A customer-centric approach, with a focus on delivering exceptional support and building strong relationships.
• Flexibility and adaptability, with a willingness to adjust to changing priorities and member needs.
• A strong work ethic and ability to manage multiple tasks and responsibilities.

Career Growth Opportunities and Learning Benefits

Joining BiggerPockets as an Investor Support Specialist offers a unique opportunity to develop your skills and expertise in the real estate investing sector. You will have access to a wealth of knowledge and resources, enabling you to grow professionally and personally. Some of the benefits include:

• Opportunities to learn about real estate investing and stay up-to-date with industry trends.
• Professional development through training and mentorship.
• A supportive community of like-minded individuals passionate about real estate investing.

Work Environment and Company Culture

BiggerPockets is committed to creating an inclusive and diverse work environment that celebrates individuality. As a remote team member, you will be part of a dynamic and supportive community that values:

• Diversity and inclusion, with a commitment to creating a welcoming environment for all team members.
• Flexibility and work-life balance, with a focus on supporting your overall well-being.
• Professional growth and development, with opportunities for training and mentorship.

Compensation and Benefits

We offer a competitive compensation package, including:

• A weekly rate of $400.
• A monthly bonus based on performance.
• Opportunities for professional growth and development.
• A flexible schedule, with two weekly meetings required during business hours.

Join Our Team: Apply Now!

If you are a motivated and customer-focused individual with a passion for real estate investing, we encourage you to apply for this exciting opportunity. As an Investor Support Specialist at BiggerPockets, you will play a vital role in empowering investors to achieve financial freedom. Don't miss out on this chance to join our dynamic team and make a meaningful impact.

BiggerPockets is an equal opportunities employer, proud to be EOE/Veterans/Disabled/LGBTQ+. We celebrate diversity and are committed to creating an inclusive environment for all team members.