Relations Specialist I - Seasonal/Temporary

What You’ll Do As a Relations Specialist I, you’ll be the first voice many employees hear when they reach out for help—and you’ll make that interaction count. This temporary seasonal position runs through December 31, 2025, and offers a unique opportunity to grow within a high-performance service team. You’ll handle inbound calls with empathy, speed, and technical accuracy—resolving issues related to payroll, benefits, HR systems, and more. If you’re calm under pressure, tech-fluent, and ready to be the face of ProService Hawaii to thousands of employees, we want to hear from you. Strong performance in this role may lead to consideration for a full-time, permanent opportunity at the end of the contract. In This Role, You Will

• Respond to a high volume of inbound employee calls with clarity and professionalism
• Troubleshoot issues related to self-service tools, payroll, benefits, tax forms, and more
• Accurately update employee records and assist with verification of employment
• Use systems like HRP, UltiPro, Prism HR, HRP Cloud, iSolved, Salesforce, and Amazon Connect
• Escalate unresolved issues to internal teams with thorough documentation and urgency

What You Bring You bring a people-first attitude, strong communication skills, and comfort working with HR systems and technology. You thrive in fast-paced environments where details matter and client satisfaction is everything. Your calm demeanor, problem-solving mindset, and desire to help others will set you up for success in this client-facing support role.

Qualifications

Include

• 4+ years of experience in a customer-facing role, ideally in a high-volume call environment
• Prior experience in HR support or familiarity with HRIS platforms is a plus
• Strong verbal communication and problem-solving skills
• Ability to absorb and apply technical information quickly (“quick study”)
• Proven ability to manage stress and stay composed under pressure

WHY PROSERVICE At ProService Hawaii, we empower businesses and employees across the islands by delivering HR solutions that work. As Hawaii’s largest local HR partner, we support thousands of organizations with payroll, benefits, risk management, and more. With over 18 consecutive years as a Best Place to Work, we’re committed to fostering a purpose-driven, inclusive, and high-performing culture where people take ownership and do what’s right—for clients and for each other. We Believe Great Work Happens When People Are Trusted, Supported, And Challenged To Grow. We’re Building a Workplace Where High Standards And a Strong Sense Of Purpose Go Hand-in-hand—and Where Your Contributions Directly Impact Hawaii’s Employers, Their Employees, And The Broader Communities We Serve. Here’s What You Can Expect

• A Culture That Means Something: Our Core Values aren’t just words on a wall. They guide how we work, make decisions, and support one another.
• Trust and Autonomy: You’ll be empowered to manage your responsibilities with clarity and independence, backed by a team that shares your commitment to doing things right.
• Real Opportunities to Grow: Whether you're looking to deepen your expertise or step into leadership, you'll have access to feedback and coaching, development programs, mentorship, and clear paths forward.
• Flexibility with Accountability: For seasona/temporary hires, this role can be done fully remote for candidates based in Hawaii; or candidates based on the Continental US who are available to work 8am to 5pm in Hawaii Standard Time.
• Competitive Compensation and Benefits: We value your contributions and back that up with strong pay at $17.31 to $23.80 per hour, full benefits, and resources to support your well-being.

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