Experienced Customer Service Representative – Federal Student Loan Servicing

Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? Look no further than this exciting opportunity to join blithequark as a Customer Service Representative, serving federal student loans in a highly structured and professional contact center setting.

About blithequark

blithequark is a leading provider of innovative solutions for the federal government, dedicated to empowering individuals and communities through education and economic development. As a partner in this mission, our Customer Service Representatives play a vital role in ensuring that students and families receive the support they need to succeed. By joining our team, you'll become part of a dynamic organization that values diversity, inclusion, and customer-centricity.

The Role

As a Customer Service Representative, you'll be responsible for providing efficient and accurate servicing of student loan inquiries, performing account updates, and helping customers establish personalized repayment plans that meet federal and state regulations. You'll work in a highly productive call center environment, handling inbound and outbound customer interactions while maintaining quality expectations and key performance indicators. Your exceptional customer service skills, combined with your ability to navigate complex regulations and policies, will make a significant impact on our customers' lives.

Key Responsibilities

* Provide efficient and accurate handling of inquiries regarding student loans, account updates, and repayment options within policies and federal and state regulations

• Handle inbound and outbound customer calls in a highly productive call center environment while meeting quality assurance and key performance indicators
• Assist with completion of customer applications to meet the guidelines outlined in department procedures
• Ensure the highest levels of privacy and security to protect customer data and provide exceptional customer service

Compensation and Benefits

* Earn $17.20 per hour, with opportunities for growth and advancement

• Receive $4.41 per hour paid in Health and Welfare, which helps offset the cost of employee-only medical, dental, and vision premiums
• Enjoy a comprehensive benefits package, including medical, dental, and vision insurance, paid time off, and holidays
• Participate in a 401(k) retirement plan with company match

Work Environment and Culture

* Work from home in a remote setting, with the flexibility to manage your schedule and work environment

• Collaborate with a diverse team of professionals who share your passion for customer service and education
• Enjoy a dynamic and fast-paced work environment that values innovation, creativity, and continuous learning
• Participate in ongoing training and development opportunities to enhance your skills and knowledge

Requirements and Qualifications

* High school diploma or GED required

• 6 months of contact center or customer service experience in a business environment
• 6 months of computer experience in a business environment
• Possess the ability to obtain and maintain a Public Trust security clearance (Federal 5C)
• Requirements include:

+ Not being in default on any federal student loans or defaulted loans guaranteed by the federal government + Being a US citizen + Not having felonies or misdemeanors within the last 7 years + Not having monies in non-medical collections exceeding $7,500

• Qualified applicants must reside within a 75-mile radius of Lowell, AR, Hendersonville, TN, or Augusta, GA
• Qualified applicants must live in a designated HUB zone

Preferred Qualifications

* Bachelor's degree

• Call center experience
• 6 months of Microsoft Office (Outlook, Word, Excel, and OneNote) experience

Skills and Competencies

* Friendly and professional speaking voice and patient demeanor

• Outstanding attendance and punctuality
• Ability to provide excellent customer service
• Strong verbal and written communication skills
• Excellent time management and multi-tasking skills
• Strong computer skills (basic troubleshooting, fast and accurate typing, and using web browsers)
• Ability to pass an online customer service assessment test
• Reliable high-speed internet using a hard-wired ethernet connection
• Reliable transportation to a blithequark facility throughout the course of employment

Internet Requirements

* A reliable, high-speed internet connection is required for this position

• Applicants must have a hard-wired ethernet or cable connection (internet connection directly from the wall) for their company-issued computer, with a minimum speed of 10 Mbps download and 10 Mbps upload
• Wi-Fi, mobile hotspots, or any other wireless connections are not acceptable due to stability concerns

Training and Development

* New hires will be trained to understand federal regulations and company policies and the use of customer relationship tools to offer personalized interaction to meet the unique needs of each customer inquiry

• Employees must be fully available to successfully complete a remote paid training curriculum, which can extend up to 5-6 weeks
• Training hours are 8am to 5pm (Central Time), Monday through Friday

Equal Opportunity Employer

blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

How to Apply

If you're passionate about delivering exceptional customer service and making a positive impact on people's lives, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, through our online portal. We look forward to reviewing your application and welcoming you to our team! Apply Now! Apply for this job