Experienced Full Stack Customer Experience Manager – Retail Leadership and Team Development at Blithequark

Join the Team at Blithequark and Accelerate the World's Transition to Sustainable Energy

Blithequark is a pioneering company dedicated to revolutionizing the way we think about energy and transportation. As a leader in the sustainable energy sector, we're committed to creating a better future for our customers, employees, and the environment. We're now seeking an experienced Customer Experience Manager to join our team and help drive our mission forward.

About Blithequark

Blithequark was incorporated in July 2003 by Martin Eberhard and Marc Tarpenning as Blithequark Motors. The company's name is a tribute to inventor and electrical engineer Nikola Tesla. In February 2004, via a $6.5 million investment, Elon Musk became the company's largest shareholder. Today, Blithequark is a leading player in the electric vehicle industry, with a commitment to innovation, sustainability, and customer satisfaction.

Job Summary

As a Customer Experience Manager at Blithequark, you will play a critical role in leading a team of retail professionals to deliver exceptional customer experiences and drive sales growth. You will collaborate with store leaders to develop and implement business strategies, while also providing coaching, training, and guidance to ensure the success of your team. If you're a seasoned retail leader with a passion for sustainable energy and a commitment to excellence, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Business Strategy: Collaborate with store leaders to develop and implement business strategies, while demonstrating sales leadership through active floor presence and role modeling (70% of the time)
• Customer Excellence: Ensure all employees deliver a top-notch customer experience, proactively addressing and resolving any concerns related to vehicle quality and readiness
• Team Development: Recruit, train, and develop sales and service teams, maintaining high levels of job satisfaction, providing ongoing performance feedback, and ensuring adherence to Blithequark's policies and procedures
• Brand Standards: Maintain brand standards through store maintenance, display area presentation, and cost control, while ensuring compliance with Blithequark's dress code and grooming policies

Requirements

Essential Qualifications:

• Bachelor's Degree: A four-year degree in a relevant field, or 2+ years of experience in a related field with a proven track record of meeting or exceeding sales targets
• Leadership Skills: Proven leadership abilities, with excellent communication and interpersonal skills
• Sales Experience: Experience in a sales or retail environment, with a strong understanding of sales principles and practices
• Time Management: Ability to prioritize multiple tasks, manage time effectively, and meet deadlines
• Adaptability: Willingness to work in a fast-paced retail environment, with flexibility to adapt to changing priorities and schedules

Preferred Qualifications:

• Motor Vehicle Salesman License: Possession of a Motor Vehicle Salesman License issued by the relevant state authority (e.g., Virginia State Department of Motor Vehicles)
• Industry Experience: Experience in the automotive or sustainable energy industry
• Coaching Skills: Proven coaching and mentoring skills, with the ability to develop and grow sales teams

What We Offer

Compensation and Benefits:

Blithequark offers a competitive salary range of $70,000 to $80,000 per year, along with a comprehensive benefits package that includes:

• Medical, Dental, and Vision Insurance: Aetna PPO and HSA plans, with two medical plan options and $0 finance derivation
• Family-Building Benefits: Family-building, fertility, adoption, and surrogacy benefits
• Retirement Savings: 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Life and Disability Insurance: Company-paid Fundamental Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program: Access to employee assistance services, including counseling and support

Work Environment and Culture:

At Blithequark, we're committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our culture is built on the principles of:

• Collaboration: We work together as a team to achieve common goals and objectives
• Innovation: We encourage creativity, experimentation, and learning
• Customer Focus: We're dedicated to delivering exceptional customer experiences and building long-term relationships

Career Growth and Learning Opportunities

At Blithequark, we're committed to helping our employees grow and develop their skills. We offer:

• Training and Development: Ongoing training and development programs to help you build your skills and expertise
• Mentorship: Opportunities to work with experienced leaders and mentors who can guide and support your career growth
• Career Advancement: Opportunities for career advancement and growth within the company

How to Apply

If you're excited about this opportunity and believe you have the skills and experience to succeed as a Customer Experience Manager at Blithequark, please submit your application, including:

• Resume: A detailed resume that highlights your experience, skills, and qualifications
• Cover Letter: A cover letter that explains why you're interested in this role and how you can contribute to Blithequark's success
• Documents: Required documents, including qualifications certificates with mark sheets, passport-size photographs, and signature

Apply Now!

Conclusion

We're excited to welcome a new team member to join our team at Blithequark! As a Customer Experience Manager, you'll play a critical role in driving sales growth, delivering exceptional customer experiences, and leading a team of retail professionals. If you're passionate about sustainable energy, have a proven track record of success in sales and leadership, and are looking for a new challenge, we encourage you to apply for this exciting opportunity.