Cloud Support Engineer - Network Infrastructure (Remote) - Accelerated Learning & Growth Opportunities with AWS

Join the AWS Support Team as a Cloud Support Engineer - Network Infrastructure

Are you passionate about cloud technologies and customer success? Do you have a strong background in network infrastructure and a desire to work with cutting-edge technologies? Look no further! We're seeking a highly skilled Cloud Support Engineer - Network Infrastructure to join our team at Amazon Web Services (AWS). As a Cloud Support Engineer, you will play a critical role in helping our customers succeed by providing technical support and leveraging various cloud technologies.

About AWS and Our Team

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Our Support Engineering team is a customer-facing global organization that provides technical support to our customers as well as our internal teams. As a member of our team, you will be at the forefront of this transformational technology, operating on a follow-the-sun model.

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Job Summary

As a Cloud Support Engineer - Network Infrastructure, you will be responsible for providing technical support to our customers across various contact channels, including telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions and work with customers to dive deep into the root cause of an issue. You will also drive initiatives that improve support-related processes and our customers' experience, provide feedback to internal AWS teams, and work on critical, highly complex customer problems that may span multiple AWS services.

Key Responsibilities:

• Provide technical support to customers across various contact channels, including telephone, email, and web/live chat
• Apply advanced troubleshooting techniques to provide tailored solutions and work with customers to dive deep into the root cause of an issue
• Drive initiatives that improve support-related processes and our customers' experience
• Provide feedback to internal AWS teams on how to improve our services
• Work on critical, highly complex customer problems that may span multiple AWS services
• Continuously learn innovative technologies and develop new technical skills and other professional competencies
• Act as an interviewer in hiring processes and coach/mentor new team members

What You'll Focus On

As a Cloud Support Engineer - Network Infrastructure, you will focus on our Networking services, including:

• VPC (Virtual Private Cloud)
• Route 53
• Network Firewalls
• WAF
• VPC - IP Address Manager
• Shield
• Firewall Manager
• DDoS (Distributed Denial of Service)

Requirements

Essential Qualifications:

• 2+ years of experience in a technical support or customer-facing role
• Strong understanding of network infrastructure and cloud technologies
• Experience with AWS services, including VPC, Route 53, Network Firewalls, WAF, and others
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced, dynamic environment

Preferred Qualifications:

• Bachelor's degree in Computer Science, Engineering, or related field
• Experience with scripting languages, such as Python or Bash
• Knowledge of network protocols, including TCP/IP, DNS, and HTTP
• Experience with cloud security and compliance

What We Offer

Career Growth Opportunities:

At AWS, we're committed to helping our employees grow and develop their careers. You'll have access to:

• Endless knowledge-sharing and mentorship opportunities
• Career-advancing resources and training programs
• Leadership development and growth opportunities

Compensation and Benefits:

We offer a competitive salary and a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• 401(k) matching program
• Flexible paid time off and holidays
• Opportunities for bonuses and stock options

Inclusive Team Culture:

At AWS, we value diversity and inclusion. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. We also offer:

• Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences
• Mentorship and sponsorship programs
• Diverse and inclusive hiring practices

Work Environment and Company Culture

As a Cloud Support Engineer - Network Infrastructure, you will work in a remote environment with a flexible schedule. You will be part of a global team that operates on a follow-the-sun model, providing technical support to our customers across various time zones.

Our company culture is built on the principles of innovation, customer obsession, and ownership. We encourage our employees to think big, take risks, and innovate. We also prioritize customer satisfaction and strive to deliver exceptional customer experiences.

How to Apply

If you're passionate about cloud technologies, customer success, and career growth, we encourage you to apply for this exciting role. Please submit your resume and a cover letter explaining why you're the perfect fit for this position.

Don't miss out on this opportunity to join our team and start your career with AWS. Apply now!