Client Insights Manager - Amazon Growth, Market Intelligence, and Professional Services

Join the Jungle Scout Team as a Client Insights Manager

We're on a mission to revolutionize Amazon competitive intelligence tools for Amazon sellers and brands! As we continue to grow, we're excited to expand our collaborative, customer-focused Professional Services team with the addition of a Client Insights Manager. This role will support both Sales & Customer Success, driving success through net new ACV and increased Renewal Rate of our existing customer base.

About Jungle Scout

Jungle Scout is the leading all-in-one platform for selling on Amazon, supporting more than $50 billion in annual Amazon revenue and 10 global Amazon marketplaces. Founded in 2015 as the first Amazon product research tool, Jungle Scout today features a full suite of best-in-class business management solutions and powerful market intelligence resources to help entrepreneurs and brands manage their ecommerce businesses.

Our Culture and Values

At Jungle Scout, we prioritize:

• Diversity, Equity, and Inclusion: We recognize the value of different experiences, backgrounds, and cultures, and strive to create a diverse environment.
• Remote-first culture: We believe team members should work from the place where they do their best work, whether that's from home, in office at one of our hubs, or a co-working space.
• Growth culture: We offer tons of opportunities for skill elevation and career growth, with exposure and training to help you find the opportunities that matter most to you.
• Autonomy and ownership: Team members are empowered to work independently and take extreme ownership of their work, making a true impact on our customers.

Job Summary

We're seeking a highly skilled Client Insights Manager to join our Professional Services team. As a Client Insights Manager, you will:

• Present customized insights to customers both in person and virtually, driving business growth and customer satisfaction.
• Collaborate closely with sales, data analysts, engineers, and customer success teams to meet the needs of our professional services clients.
• Create tailored deliverables based on customer requirements and business goals, showcasing your expertise in Amazon Growth, Amazon Advertising, Market Intelligence, and more.
• Analyze data and develop executive-level presentations for live customer engagements, demonstrating your technical expertise and data mastery.
• Innovate new ways to address customer needs through professional services, staying ahead of the curve in Amazon and ecommerce trends.

Responsibilities

Key Responsibilities:

• Insight Presenter: Present customized insights to customers both in person and virtually, driving business growth and customer satisfaction.
• Team Collaborator: Collaborate closely with sales, data analysts, engineers, and customer success teams to meet the needs of our professional services clients.
• Deliverable Creator: Create tailored deliverables based on customer requirements and business goals, showcasing your expertise in Amazon Growth, Amazon Advertising, Market Intelligence, and more.
• Data Analyst: Analyze data and develop executive-level presentations for live customer engagements, demonstrating your technical expertise and data mastery.
• Amazon Expert: Act as an expert in Amazon Growth, Amazon Advertising, Market Intelligence, and more, providing valuable insights and guidance to customers.
• Innovator: Innovate new ways to address customer needs through professional services, staying ahead of the curve in Amazon and ecommerce trends.

Additional Responsibilities:

• Stay up-to-date with the latest Amazon and ecommerce trends, best practices, and technologies.
• Develop and maintain strong relationships with customers, providing exceptional service and support.
• Contribute to the development of new services and solutions, enhancing our Professional Services offerings.

Requirements

Essential Qualifications:

• Technical Expertise: Expertise with APIs, Data Cloud, Snowflake, and related technologies.
• Concept Simplifier: Ability to synthesize and simplify complex concepts for diverse audiences and formats.
• Problem Solver: Strategic and structured problem-solving skills, with the ability to analyze data and develop insights.
• Data Master: Experience in manipulating data, generating insights, and communicating findings to an executive audience.
• Autonomous: Ability to thrive in environments where you can take initiative and work independently.
• Builder: Enjoy creating and developing solutions from the ground up, laying the foundation for future success.

Preferred Qualifications:

• Service Organization Experience: Experience working in the services organization of a data-driven company.
• Industry Expertise: Expertise in areas like Amazon, advertising, e-commerce, or Walmart.
• Adaptability: Ability to thrive in a fast-paced, constantly evolving environment.
• Relationship Builder: Enjoy building long-lasting customer relationships.

What We Offer

Compensation and Benefits:

• Competitive salary with opportunities for growth and advancement.
• Comprehensive benefits package, including health insurance, retirement matching, and paid time off.
• Flexible work arrangements, including remote work options and flexible hours.
• Opportunities for growth and professional development, including training and mentorship.
• Equity and bonus opportunities, tied to performance and company success.

Perks and Benefits:

• Flexible Time Off: Generous PTO and recognition of local holidays.
• Comprehensive Health Benefits: Medical, dental, and vision coverage.
• Retirement Program: Matching contributions to support your future.
• Paid Parental Leave Policy: Support and flexibility for new parents.
• Volunteer Time Off (VTO): Opportunities to give back to the community.

How to Apply

If you're a motivated and talented professional looking to join a dynamic team, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

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