Experienced Bilingual Customer Service Representative – Spanish Language Support for blithequark's Home-Delivered Meal Solutions

At blithequark, we're on a mission to revolutionize the way people experience home-delivered meal solutions. As a leading national provider of refrigerated home-delivered meals in the healthcare market, we're committed to delivering exceptional customer service to our clients while making a positive impact on their lives. We're now seeking an experienced Bilingual Customer Service Representative to join our team and provide top-notch support to our Spanish-speaking clients.

About blithequark

blithequark is a family-operated business that has been providing fully prepared, refrigerated meal solutions direct to homes nationwide for over 25 years. We're passionate about the well-being of others and strive to make a difference in the lives of our clients. Our team members are the backbone of our organization, and we're looking for fun, compassionate, and friendly individuals who share our values and are eager to make a positive impact.

Job Summary

As a Bilingual Customer Service Representative, you'll be the front line to our Spanish-speaking clients, providing exceptional customer service while efficiently and accurately submitting their meal orders. This is a fully remote position, and you'll have the flexibility to work from the comfort of your own home. If you're passionate about delivering outstanding customer service, have a strong work ethic, and are fluent in Spanish, we want to hear from you!

Responsibilities

As a Bilingual Customer Service Representative, your responsibilities will include:

• Handling inbound and outbound customer service calls with our clients placing their meal orders
• Addressing questions and providing exceptional customer service to our clients
• Inputting order information into the appropriate client order screen
• Documenting all conversations with clients into our client information database
• Ensuring all assigned clients are contacted and have an order on file
• Contacting case managers via telephone, email, and/or fax when a special situation arises regarding one of their clients
• Working quickly and efficiently without making the client feel rushed

Requirements

To be successful in this role, you'll need:

• Bilingual (English/Spanish) language skills
• High school degree or GED
• 1 year of previous customer service experience
• Previous knowledge and experience using the Microsoft Office suite (Word/Excel/Outlook)
• Clear oral communication skills
• Ability to deescalate situations and quickly resolve customer complaints
• Prior experience adhering to company policies and showing core values
• A wired internet connection using an ethernet port
• A quiet workspace that is free from distraction

Preferred Qualifications

While not required, we prefer candidates with:

• 1 year of previous call center experience
• Previous experience with auto dialer, multi-line phone system, and/or Customer Relationship Management (CRM) systems
• Previous experience working with HIPAA policies and procedures

Work Environment and Culture

As a remote employee, you'll have the flexibility to work from the comfort of your own home. Our team members enjoy:

• Tiered growth path for promotion starting Day 1
• Eligible for Referral Bonuses starting Day 1
• Weekly paychecks
• PTO, 401k, and a full benefits package

Compensation and Benefits

We offer a competitive starting wage of $16.00/hour with weekly pay, PTO, and benefits available after 30 days of employment. Our team members enjoy a range of benefits, including:

• Comprehensive health insurance
• 401k plan with company match
• Paid time off
• Referral bonuses
• Opportunities for career growth and advancement

Physical Requirements

This role requires:

• Repetitive motions that include the wrists, hands, and/or fingers
• Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
• Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation, or military status.

How to Apply

If you're passionate about delivering exceptional customer service and have a strong work ethic, we want to hear from you! Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Now! Apply for this job