Experienced Customer-Facing Project Manager - Software Development and Team Leadership

Introduction to blithequark

At blithequark, we're passionate about creating innovative software solutions that positively impact communities across the State of Louisiana. As a leading IT expert group, we design and develop technical solutions to meet the evolving needs of higher education and industry training. Our team is built on the principles of collaboration, creativity, and customer satisfaction. We're now seeking an exceptional Project Manager to join our friendly and supportive team, overseeing the success of our software development projects and driving customer-facing communications.

About the Role

As a Project Manager - Software Development (Customer-Facing) at blithequark, you will play a pivotal role in leading our software development projects from inception to completion. Your exceptional leadership skills, deep understanding of software development processes, and strong focus on customer-facing communication and relationship management will be crucial in ensuring project success and customer satisfaction. Although we're based in Louisiana, our diverse team comprises communicative professionals from across the US, offering a unique opportunity to work remotely with a dynamic and innovative group.

Key Responsibilities

• Project Leadership: Lead the planning, execution, and delivery of software development projects, defining project scope, objectives, and deliverables in collaboration with stakeholders and the development team. Ensure adherence to project timelines, budgets, and quality standards.
• Customer-Facing Communications: Serve as the primary point of contact for client communication throughout the project lifecycle, understanding and articulating client requirements to ensure alignment between project deliverables and customer expectations. Proactively manage and resolve client issues or concerns while maintaining a positive and professional relationship.
• Team Collaboration: Collaborate closely with cross-functional teams, including developers, designers, quality assurance, and other stakeholders to drive project success. Foster a collaborative and innovative team environment to encourage productivity and creativity, providing guidance, support, and motivation to team members.
• Risk Management: Identify potential project risks and develop mitigation strategies to address them effectively. Proactively manage changes in project scope, schedule, and costs.
• Reporting and Documentation: Prepare and present project status reports, progress updates, and documentation to internal and external stakeholders. Maintain accurate project documentation, including project plans, schedules, and resource allocation.

Essential Qualifications

To be successful in this role, you'll need:

• A Bachelor's degree in Computer Science, Engineering, Business Management, or a related field.
• Proven experience (3 years) in project management, specifically in software development projects, with a focus on customer-facing communications.
• A strong understanding of software development methodologies (e.g., Agile, Scrum) and tools (e.g., JIRA, Trello).
• Excellent interpersonal, communication, and negotiation skills with the ability to engage effectively with clients and internal teams.
• Solid organizational and leadership abilities with a proactive approach to problem-solving.

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Experience working with remote teams and managing distributed projects.
• Familiarity with cloud-based project management tools and software development platforms.
• Certifications in project management (e.g., PMP, Agile) or software development methodologies.
• A strong network of professional contacts within the software development and IT industry.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to the growth and development of our team members. As a Project Manager, you'll have access to:

• Ongoing training and professional development opportunities to enhance your skills and knowledge.
• Mentorship and coaching from experienced professionals in the field.
• Opportunities to work on diverse and challenging projects, expanding your portfolio and expertise.
• A collaborative and innovative work environment that encourages creativity and productivity.

Work Environment and Company Culture

At blithequark, we pride ourselves on our friendly, supportive, and inclusive work environment. Our team is built on the values of:

• Collaboration and teamwork.
• Innovation and creativity.
• Customer satisfaction and feedback.
• Continuous learning and growth.
• Diversity, equity, and inclusion.

Compensation, Perks, and Benefits

As a member of the blithequark team, you'll enjoy a competitive salary and a comprehensive benefits package, including:

• Retirement plans and pension schemes.
• Multiple medical insurance options and supplemental insurances (dental, term life, disability, accident, vision, etc.).
• Tax Saver Flexible Benefits Plan (saves tax dollars on some child care and medical expenses).
• Holidays (14 per year, typically includes longer break at Christmas) and generous annual (vacation) and sick leave benefits.
• Employee Assistance Program and access to mental health resources.

Conclusion

If you're a motivated and experienced Project Manager with a passion for software development and customer-facing communications, we encourage you to apply for this exciting opportunity at blithequark. Join our dynamic team and contribute to the success of our software development projects, while enjoying a collaborative and innovative work environment, competitive salary, and comprehensive benefits package. Apply now and take the first step towards an exciting and rewarding career with blithequark!