Experienced Customer Support Specialist – Luxury Home Furnishings and Window Coverings Expertise

Welcome to blithequark

At blithequark, we believe that your home should be a reflection of your personality, which is why we offer a wide range of luxury home furnishings. From sleek and modern pieces to timeless classics, we have something to suit every taste. As an authorized dealer of premium window coverings, we can help control home light with style. Our range includes everything from elegant drapes to practical blinds, all in a variety of fabrics, textures, and colors. But we're more than just a furniture store. Our team of experienced interior designers is always on hand to help clients bring their vision to life. Whether they're looking to refresh a single room or redesign an entire home, we can guide them through the process from initial concept to final installation.

About the Role

We are seeking an experienced Customer Support Specialist to join our team at blithequark. As a Customer Support Specialist, you will be the primary point of contact for our customers, providing exceptional support and ensuring their complete satisfaction. You will be responsible for managing order processing, handling customer inquiries, and resolving issues promptly. If you have excellent communication skills, a strong work ethic, and a passion for delivering outstanding customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Managing order processing for customers using proprietary order entry systems
• Working with customers, sales reps, and sales management over the phone and email
• Handling incoming calls and emails from customers, addressing their queries, providing product information, and resolving issues promptly
• Demonstrating strong organizational and time management abilities, with the capacity to handle multiple tasks and prioritize effectively
• Collaborating with our technical support and collection personnel to expedite orders and resolve customer problems
• Processing purchase orders and ordering restock of inventory
• Ensuring timely and accurate order processing
• Maintaining relationships, gathering feedback, and following up with customers to ensure customer satisfaction
• Answering pricing and product inquiries
• Executing contract maintenance and informing customers of pricing contract changes
• Performing other duties as assigned

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• Excellent telephone skills and the ability to handle multiple daily telephone calls in a positive manner
• Proficiency in Microsoft Office, including Word, Excel, and Outlook
• Great follow-up skills, excellent verbal and written communication skills
• Ability to write legibly, with correct spelling, grammar, and punctuation
• Self-starter, with the ability to work independently and as part of a team
• Effective working in teams to achieve the department's objectives
• Ability to analyze situations and resolve problems, such as consolidating shipments from various suppliers and ensuring documentation for export is correct

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Previous experience in customer support or a related field
• Knowledge of luxury home furnishings and window coverings
• Experience working with proprietary order entry systems
• Familiarity with interior design principles and practices

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Communication skills: excellent verbal and written communication skills, with the ability to communicate effectively with customers, sales reps, and sales management
• Problem-solving skills: ability to analyze situations and resolve problems, such as consolidating shipments from various suppliers and ensuring documentation for export is correct
• Time management skills: strong organizational and time management abilities, with the capacity to handle multiple tasks and prioritize effectively
• Teamwork skills: ability to work effectively in teams to achieve the department's objectives
• Adaptability skills: ability to adapt to changing situations and priorities

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Support Specialist, you will have access to training and development opportunities, including:

• On-the-job training and coaching
• Product knowledge training
• Customer service skills training
• Opportunities for advancement within the company

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. Our company culture is built on the following values:

• Customer focus: we are committed to delivering exceptional customer service and ensuring customer satisfaction
• Teamwork: we believe in the importance of teamwork and collaboration to achieve our goals
• Innovation: we encourage innovation and creativity in our employees
• Integrity: we operate with integrity and transparency in all our interactions

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• $25-$45 per hour
• Medical, Dental, and Vision offerings
• Weekly Direct Deposit
• Paid Holidays and Personal Time Off
• 401(k) with match
• Voluntary Life and AD&D, Short/Long Term Disability, plus other voluntary coverages
• PrePaid Legal and Employee Assistance Programs

Conclusion

If you are a motivated and customer-focused individual, with excellent communication skills and a passion for delivering outstanding customer service, we encourage you to apply for this exciting opportunity. As a Customer Support Specialist at blithequark, you will be part of a dynamic team, committed to delivering exceptional customer service and ensuring customer satisfaction. Apply now and take the first step towards a rewarding and challenging career with blithequark.