Experienced Technical Communicator for Complex Payment Solutions - Remote Opportunity

Join Global Payments, a Leader in Payment Technology and Software Solutions

Global Payments is a dynamic company that enables millions of people to move money between buyers and sellers using our comprehensive payments solutions. With a worldwide team dedicated to helping over 3 million companies and more than 600 million cardholders achieve success, we're driven by a passion for delivering best-in-class payment technology and software solutions. As a Technical Communicator II, you'll play a vital role in creating high-quality technical content that helps our clients understand and utilize our products and services.

About the Role

As a Technical Communicator II at Global Payments, you'll be responsible for writing technical copy for various operation and maintenance manuals and technical publications. Your expertise will help us develop clear, concise, and user-friendly content that meets the needs of our diverse clients. You'll work closely with subject matter experts, development teams, and other stakeholders to analyze, research, and effectively communicate complex technical information.

Key Responsibilities:

• Research and interview business and technical subject matter experts (SMEs) to generate original product and solution-based/technical content for our clients.
• Collaborate with development teams to create and streamline functionality and develop user-friendly educational content and reference material.
• Test and validate complex products and services from the user's perspective, anticipating potential problems and developing procedures and solutions.
• Create, assimilate, and convey business and technical material in a concise, effective manner, using various formats such as tables, graphics, and videos.
• Present draft content to users, gather feedback, and provide detailed edits and solutions for final content.
• Develop, simplify, and customize complex interactive training content, including adding scenarios, assessments, and workflows.
• Direct and manage multiple projects, resources, and timelines, reporting on the status of assignments.
• Provide input and writing of best practices, process, style guides, and templates used globally.

Essential Qualifications and Skills

To succeed in this role, you'll need:

• A High School Diploma or Equivalent, with a minimum of 2 years of relevant experience in technical communication or a related field.
• Strong writing and communication skills, with the ability to analyze, define, strategize, structure, and manage content.
• Advanced proficiency in multiple software products and technologies, including Microsoft Office and desktop publishing tools.
• The ability to dissect and transfer knowledge of complex concepts to diverse audiences.
• Results-oriented, customer-focused, and an effective communicator with excellent planning and organizational skills.

Preferred qualifications include:

• A Bachelor's Degree in Technical Communications, Business, Liberal Arts, or a related field.
• Experience in the finance industry or a related field.

What You'll Gain from This Opportunity

As a Technical Communicator II at Global Payments, you'll have the opportunity to:

• Develop your skills and expertise in technical communication, working with complex payment solutions and technologies.
• Collaborate with cross-functional teams, including development, product, and subject matter experts.
• Work on a variety of projects, from simple to complex, and contribute to the development of high-quality technical content.
• Enjoy a competitive hourly rate of $24-$26 per hour, with opportunities for growth and professional development.
• Work in a remote environment, with the flexibility to manage your work schedule and maintain a healthy work-life balance.

Our Company Culture and Values

At Global Payments, we're committed to delivering best-in-class payment technology and software solutions that meet the evolving needs of our clients. We value diversity, equity, and inclusion, and strive to create a work environment that's inclusive, collaborative, and supportive. As an equal opportunity employer, we welcome applicants from diverse backgrounds and perspectives.

Compensation, Perks, and Benefits

Global Payments offers a competitive compensation package, including a hourly rate of $24-$26 per hour. Our benefits package includes opportunities for professional growth and development, a dynamic work environment, and a commitment to work-life balance. We're proud to be an equal opportunity employer, dedicated to fostering a culture of inclusion and respect.

Ready to Apply?

If you're a skilled technical communicator with a passion for creating high-quality content, we encourage you to apply for this exciting opportunity. With a low-stress work environment and great rewards, we're confident that you'll find this role a great fit. Apply now and join our team of talented professionals!