Remote Supervisor, Partner Contact Center - Leading HR Contact Center Operations for Starbucks Partners Across North America

Join the Starbucks Team: Empowering Exceptional Leaders in a Dynamic Contact Center Environment

At Starbucks, we're not just about serving coffee; we're about creating a culture of connection, community, and extraordinary leadership. As a company, we've always strived to be different, to bring people together, and to make a positive impact on the lives of our partners and customers. If you're passionate about leadership, customer experience, and human resources, we invite you to explore an exciting opportunity to join our team as a Remote Supervisor, Partner Contact Center.

About the Role: Leading with Excellence in a Remote Setting

As a Supervisor in our Partner Contact Center, you'll play a pivotal role in ensuring that our retail and retail support partners across North America receive a world-class experience. You'll lead a team of analysts in our human resources contact center, managing day-to-day operations, and driving performance excellence. This is a unique opportunity to work in a dynamic, remote environment, leveraging your leadership skills, HR knowledge, and customer service expertise to make a tangible difference.

Key Responsibilities: Driving Team Success and Partner Experience

• Manage day-to-day contact center operations, applying policies, procedures, and performance standards to ensure a world-class partner experience.
• Support partner and team performance through goal setting, coaching, and regular performance and development conversations, fostering a culture of continuous improvement.
• Collaborate cross-functionally with partnering business units to resolve escalated situations involving partner concerns and systematic issues, driving effective solutions.
• Create developmental opportunities for partners to strengthen their capabilities and encourage growth throughout Starbucks, promoting a culture of learning and development.

Essential Qualifications: The Skills and Experience We're Looking For

• 4+ years of supervisory experience, with a proven track record of leading high-performing teams.
• 3+ years of experience working in a customer service or contact center environment, with a deep understanding of customer/partner needs and expectations.
• 3+ years of project management or related experience, with the ability to manage multiple priorities and drive results.
• 2+ years of Human Resources experience preferred, with knowledge of HR principles, practices, and laws.

Skills and Competencies: The Starbucks Way

At Starbucks, we're looking for leaders who embody our core values and competencies. As a Supervisor, Partner Contact Center, you'll need to demonstrate:

• Exceptional leadership and management skills, with the ability to inspire and motivate a remote team.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with partners, customers, and stakeholders.
• A customer/partner-centric mindset, with a deep understanding of their needs and expectations.
• A proactive and adaptable approach to problem-solving, with the ability to navigate complex situations.
• A commitment to continuous learning and development, with a passion for growing and developing others.

Career Growth Opportunities and Learning Benefits

At Starbucks, we're committed to investing in the growth and development of our partners. As a Supervisor, Partner Contact Center, you'll have access to a range of training and development programs, designed to help you build your skills, knowledge, and expertise. You'll also have opportunities to advance your career, taking on new challenges and responsibilities within our organization.

Work Environment and Company Culture

As a remote Supervisor, Partner Contact Center, you'll be part of a dynamic and inclusive team, working in a flexible and autonomous environment. We're committed to creating a culture that is welcoming, diverse, and inclusive, where everyone can thrive and make a meaningful contribution.

Compensation, Perks, and Benefits

At Starbucks, we're proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time partners. This includes:

• A competitive salary, with a pay range that reflects our commitment to fair and equitable compensation.
• A range of benefits, including 100% tuition coverage through our Starbucks College Achievement Plan, health coverage with a variety of plans to choose from, and stock options.
• Free coffee and other perks, because we believe in showing our appreciation for our partners in meaningful ways.

Join Us: Inspiring with Every Cup

If you're a motivated and experienced leader, with a passion for customer experience, human resources, and contact center operations, we invite you to join our team as a Remote Supervisor, Partner Contact Center. Apply today and become part of a dynamic and inclusive community that is shaping the future of our company and our industry.

We're committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state, and local ordinances.

Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 206-318-0660 or via email at [email protected].