Garden Centre Assistant with Horticultural Experience – Amazon Store

We are seeking an enthusiastic and knowledgeable Garden Centre Assistant with a strong background in horticulture and retail merchandising to join our team. The ideal candidate will have hands-on experience with plant care, customer service, and product presentation. You’ll play a key role in maintaining the visual appeal of the garden centre, supporting plant health, and delivering exceptional service to our customers.

Key Responsibilities:

Horticulture & Plant Care:

• Maintain the health, appearance, and inventory of plants through watering, pruning, feeding, pest control, and general care
• Identify common plant diseases and pests, and take appropriate action as needed
• Advise customers on plant selection, care instructions, and gardening techniques
• Receive and unpack plant deliveries; check quality and report any issues

Merchandising & Retail Operations:

• Create visually appealing displays to showcase seasonal products, promotions, and plant collections
• Rotate stock and maintain full, well-organised, and clean shelves and displays
• Assist with pricing, tagging, and signage for plants and related products
• Work with the manager to plan and implement merchandising strategies
• Support inventory counts and restocking processes

Customer Service:

• Provide knowledgeable, friendly, and professional service to customers
• Help customers with purchases, loading, and carry-outs as needed
• Handle customer inquiries and complaints efficiently and courteously
• Maintain a welcoming, tidy, and safe environment in all areas of the garden centre
• Serve customers using the tills

Qualifications and Experience:

• 1-2 years experience working in a garden centre, nursery, or horticultural retail environment preferred but not essential
• Solid understanding of plants, plant care, and garden products
• Experience in visual merchandising or retail display preferred
• Excellent communication and customer service skills
• Ability to lift heavy items and work on your feet for extended periods
• Flexibility to work weekends, holidays, and peak seasonal periods

Preferred Skills:

• Horticulture qualification (e.g., RHS, HNC, or similar) is a plus
• Forklift or pallet truck experience an advantage
• Basic knowledge of POS systems and inventory software

What We Offer:

• Competitive pay based on experience
• Staff discount on most products
• Free and discounted food
• Training and development opportunities
• A friendly and supportive working environment
• Opportunity to work in a beautiful, plant-rich setting

Job Types: Part-time, Permanent

Pay: From £12.50 per hour

Expected hours: 24 – 32 per week

Benefits:

• Company pension
• Employee discount
• On-site parking
• Store discount

Work Location: In person