3rd Shift Customer Solutions Specialist
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a 3rd Shift Customer Solutions Specialist in the United States. This role provides an opportunity to support customers in real-time by coordinating roadside assistance services through a dynamic dispatch platform. You will handle inbound calls, assess each customer’s needs, and dispatch appropriate service providers while maintaining a high standard of care. The position emphasizes problem-solving, empathy, and multitasking in a fast-paced environment, allowing you to directly impact customer satisfaction. You will use modern technology to efficiently track and manage service requests while following established procedures. This role also offers career growth opportunities for individuals who demonstrate strong skills, reliability, and a commitment to excellence. Ideal candidates are resilient, adaptable, and enjoy helping others during unexpected situations. Accountabilities
- Receive and respond to inbound calls from customers needing roadside assistance.
- Ask essential questions to assess each member’s unique situation accurately.
- Navigate dispatch systems and input member information to locate nearby service providers.
- Coordinate and dispatch services such as tire changes, jump starts, and towing.
- Maintain professional communication and active listening to assist members effectively.
- Follow scripts and procedures to de-escalate situations and provide optimal support.
- Escalate complex or unresolved issues to management promptly.
- Ensure confidentiality of customer account information and adhere to company policies.
- High school diploma or equivalent.
- Minimum of 1 year of call center or customer service experience.
- Excellent communication skills, including professional phone etiquette and clear articulation.
- Strong multitasking ability: manage multiple computer applications while maintaining accurate data entry.
- Emotional resilience and patience to handle upset or stressed customers calmly.
- Positive attitude and ability to collaborate effectively with team members.
- Comfortable working in a fast-paced, dynamic environment.
- Casual dress code (hat, T-shirt, jeans, etc.).
- Inbound calls only – no cold calling, sales, or collections.
- Paid training – no prior experience required.
- Performance-based incentives and recognition programs.
- Flexible work environment, including work-from-home opportunities.
- Paid holidays and paid time off.
- Health, dental, and vision insurance plans.
- Supportive, friendly, and engaging team environment.
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements. It compares your profile to the job’s core requirements and past success factors to determine your match score. Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role. When necessary, our human team may perform an additional manual review to ensure no strong profile is missed. The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team. Thank you for your interest! #LI-CL1 Apply tot his job Apply To this Job