Area Trainer - Austin
About the position
Responsibilities
- Delivers seasonal territory objectives, priorities, and goals (seasonal launches, new account openings, and special events).
- Executes seasonal education plan in stores. Owns preparation and follow-up.
- Ensures strong follow-up action plans for all training moments.
- Works in tandem with retail partners to coordinate scheduling of all basic, seasonal, promotional, event, and in-store education.
- Provides feedback on counter team, sales team and brand expert performance.
- Implements all Charlotte Tilbury education and training initiatives to achieve desired business results.
- Monitors training needs of assigned market to plan and lead all trainings.
- Responsible for educating retail accounts and brand experts to improve sell through & sales volume.
- Builds strong relationships with store teams to ensure optimum brand partnership and awareness.
- Drives social strategy through regular participation in internal and external Social Media channels (Instagram, TikTok, etc.).
- Drives the execution of the Learning Management System platform including completion rates, retention checks & KPI reporting.
- Leads by example in the execution of all KPIs, service, sales, professionalism and personal image.
- Assesses and communicates the effectiveness on training initiatives to Regional Education Manager.
- Evaluates training needs and conducts in-store support and in-store trainings based on the needs of the business.
- Creates and maintains an atmosphere in store geared to achieving sales goals.
- Ensures staff delivers consistent, excellent service in accordance with the Charlotte Tilbury standards.
- Observes and provides collaborative, hands on feedback to teams on makeup ability, service and selling skills.
- Oversees and conducts certifications in a timely manner for all Charlotte Tilbury employees prioritized by door volume.
- Ensures lucrative and competitive sell through of new launch and hero products through in store training on product knowledge and technique.
- Follows up on all core trainings in store providing feedback, partnership with the Account Executive and Account Coordinator and side by side leadership to yield results.
- Assists field team in implementing measures to reduce and minimize staff turnover.
- Ensures the timely submission and accuracy of company credit card expenses, expense reports and company-owned asset forms.
- Responsible in reporting and maintaining personal and training budget within fiscal year.
Requirements
- An ability to lead and provide guidance to a set team while managing multiple priorities.
- A proven history in adult learning and instructional training.
- Ability to travel 75%.
- Ability to travel to New York Fashion Week twice a year.
- Must be able to create winning partnerships with retailers.
- Advanced customer service, artistry, social media, and public speaking skills.
- Experience with multiple retailers, including Nordstrom and Sephora.
- Ability to manage and lead high-volume activity.
- Ability to work independently with integrity and efficiently in a fast-paced environment.
- Intermediate skills in MS Office, including MS Word, Excel, and Outlook.
- Excellent communicator, both written and oral.
Benefits
- Generous staff discount to use on all products
- Access to Tilbury Treats - our very own rewards platform allowing you to save money and gain 'money can't buy' discounts on anything from gym memberships to cinema tickets
- Medical, dental, and vision benefits
- Commuter Benefits (Pre-tax)
- Flex Spending Account (FSA)
- Employee Assistance Program (EAP)
- 401(k) with Company match
- Paid Time Off
- Birthday PTO
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