Experienced Bilingual Customer Service Representative – Spanish Language Support for blithequark's Home-Delivered Meal Service

Join blithequark, a leading national provider of refrigerated home-delivered meals in the healthcare market, as we continue to revolutionize the way we care for our communities. At blithequark, we're on a mission to provide exceptional customer service to our Spanish-speaking clients, and we're looking for a highly skilled and compassionate Bilingual Customer Service Representative to join our team. As a fully remote position, you'll have the flexibility to work from the comfort of your own home, while making a real difference in the lives of our clients.

About blithequark

blithequark is a family-operated business that has been providing fully prepared, refrigerated meal solutions direct to homes nationwide for over 25 years. We're passionate about the well-being of others and strive to make a positive impact in our communities. Our team members are the heart of our organization, and we're committed to creating a work environment that's fun, compassionate, and friendly.

Position Summary

As a Bilingual Customer Service Representative, you'll serve as the front line to our Spanish-speaking customers, providing exceptional customer service and efficiently submitting their orders. You'll be responsible for handling inbound and outbound customer service calls, addressing questions and concerns, and documenting all conversations with clients into our client information database.

Responsibilities

* Handle inbound and outbound customer service calls with our clients placing their meal orders

• Address questions and provide exceptional customer service to our clients
• Input order information into the appropriate client order screen
• Document all conversations with clients into our client information database
• Ensure all assigned clients are contacted and have an order on file
• Contact case managers via telephone, email, and/or fax when a special situation arises regarding one of their clients
• Work quickly and efficiently without making the client feel rushed
• Collaborate with our team to resolve customer complaints and concerns

Requirements

* Bilingual (English/Spanish)

• High school degree or GED
• 1 year of previous customer service experience
• Previous knowledge and experience using the Microsoft Office suite (Word/Excel/Outlook)
• Clear oral communication skills
• Ability to deescalate situations and quickly resolve customer complaints
• Prior experience adhering to company policies and showing core values
• Must have a wired internet connection using an ethernet port
• Must have a quiet workspace that is free from distraction

Preferred Qualifications

* 1 year of previous call center experience

• Previous experience with auto dialer, multi-line phone system, and/or Customer Relationship Management (CRM) systems
• Previous experience working with HIPAA policies and procedures

Physical Requirements

* Repetitive motions that include the wrists, hands, and/or fingers

• Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
• Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus

Compensation and Benefits

* Starting wage: $16.00/hour

• Weekly paychecks
• PTO, 401k, and a full benefits package available after 30 days of employment
• Tiered growth path for promotion starting Day 1
• Eligible for Referral Bonuses starting Day 1

Work Environment and Culture

* Fully remote position with flexibility to work from home

• Collaborative and supportive team environment
• Opportunities for growth and development
• Recognition and rewards for outstanding performance

How to Apply

If you're passionate about providing exceptional customer service and making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about blithequark and our mission to revolutionize the way we care for our communities. Apply Now!

Equal Employment Opportunity

blithequark is an equal opportunity employer and complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation, or military status. Apply for this job