Experienced Customer Support Specialist – Lithuanian & Russian Language Support for Global Technology Leader

Are you passionate about delivering exceptional customer experiences and resolving technical issues with ease? Do you have a flair for languages and a knack for problem-solving? If so, we invite you to join our dynamic team at blithequark as a Customer Support Specialist, where you'll have the opportunity to make a real impact on the lives of Samsung's customers.

About blithequark

blithequark is a global business outsourcing company that partners with industry leaders like Samsung to provide top-notch customer service, financial management, and other business process solutions. As a team member, you'll be employed by blithequark but will be working closely with Samsung, a renowned technology giant. Our company culture is built on the principles of teamwork, innovation, and customer-centricity, and we're committed to creating a work environment that's inclusive, supportive, and empowering.

The Role

As a Customer Support Specialist on our Samsung team, you'll be responsible for providing exceptional support to customers via phone, email, and chat in Lithuanian and Russian. Your primary goal will be to resolve customer inquiries efficiently and effectively, while ensuring that every interaction is respectful, professional, and satisfying.

Key Responsibilities:

* Answer incoming calls, emails, and chats in Lithuanian and Russian

• Provide technical and non-technical assistance to Samsung's customers
• Develop creative solutions to customer inquiries, ensuring that every issue is resolved to the customer's satisfaction
• Treat customers with respect and empathy, adhering to company policies and procedures
• Collaborate with colleagues and managers to achieve team goals and objectives

Requirements:

* Fluency in Lithuanian (C1) and a good command of Russian and English (B2)

• Previous experience in customer service, preferably in a call center environment (not essential, but a plus)
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced, dynamic environment
• Strong attention to detail and organizational skills
• Willingness to learn and adapt to new technologies and processes

What We Offer:

* A full-time job with various shifts from Monday to Friday, between 09:00 and 19:00

• An hourly rate of €8.03 to €8.56 (during the trial period and after)
• Performance-based bonuses
• A supportive team with fantastic colleagues and managers, as well as real opportunities to grow in your career
• A comprehensive training program to help you excel in your role
• A chance to work with a global technology leader and contribute to their success

Career Growth Opportunities:

At blithequark, we believe in investing in our people and providing opportunities for growth and development. As a Customer Support Specialist, you'll have the chance to:

• Develop your skills and expertise in customer service, technical support, and problem-solving
• Take on new challenges and responsibilities as you grow in your role
• Collaborate with colleagues from diverse backgrounds and industries
• Participate in training programs and workshops to enhance your knowledge and skills
• Pursue career advancement opportunities within blithequark or our partner companies

Work Environment and Company Culture:

Our work environment is designed to be inclusive, supportive, and empowering. We believe in:

• Creating a culture of respect, empathy, and open communication
• Fostering a sense of community and teamwork among colleagues
• Encouraging innovation, creativity, and continuous learning
• Providing opportunities for growth and development
• Celebrating diversity and promoting equal employment opportunities

Compensation, Perks, and Benefits:

We offer a competitive compensation package, including:

• An hourly rate of €8.03 to €8.56 (during the trial period and after)
• Performance-based bonuses
• A comprehensive benefits package, including health insurance, paid time off, and more

How to Apply:

If you're passionate about delivering exceptional customer experiences and resolving technical issues with ease, we invite you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or qualifications.

Application Process:

Our application process consists of:

• An initial phone call with our recruiter to discuss your qualifications and experience
• A Teams interview to assess your communication and problem-solving skills
• A reference check to verify your previous work experience and qualifications

Start Date:

We're looking for someone to start as soon as possible during September 2024.

Location:

This is a remote job, and you'll be working from home in Lithuania.

Employment Type:

This is a permanent position with a 3-month trial period.

Equal Opportunity Employer:

blithequark is an equal opportunity employer, committed to creating a work environment that's inclusive, supportive, and empowering. We welcome applications from diverse candidates and are proud to be an equal opportunity employer. Apply for this job