Experienced Service Engineer II – Cloud Operations, Collaboration Technologies, and Enterprise Environmental Health and Safety Platform Support

Introduction to Workwarp and Our Mission

At Workwarp, we are committed to empowering every individual and organization to achieve their full potential. As a leader in cloud operations and innovation, we build and operate cutting-edge data centers that power our cloud business. Our Cloud Operations and Innovation (CO+I) team is dedicated to delivering exceptional services, applications, and automation that support data center planning, construction, and operation. We are seeking an experienced Service Engineer II to join our team and contribute to the success of our Enterprise Environmental, Health and Safety (EHS) platform, collaboration technologies, and third-party software.

Job Overview

As a Service Engineer II, you will play a critical role in supporting, enhancing, and deploying features, troubleshooting, configuring system integrations, and collaborating with a global team. You will be responsible for ensuring the availability, reliability, efficiency, observability, and performance of supported products and services. If you are a motivated and experienced professional with a passion for cloud operations, collaboration technologies, and EHS platforms, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Support the Enterprise Environmental, Health and Safety (EHS) platform, collaboration technologies (SharePoint, PowerApps, Power Automate, Logic Apps), and third-party software.
• Ensure the availability, reliability, efficiency, observability, and performance of supported products and services.
• Leverage ADO for project prioritization of product backlog items.
• Troubleshoot applications and infrastructure.
• Build Power Apps, Logic Apps, Power Automate flows, data integrations, and develop an understanding of business logic and data requirements.
• Maintain incident backlog, compliance, and security tasks, and identify ways to automate solutions.
• Collaborate with vendors and team members to design and build new modules and features for the EHS platform.
• Leverage best practices to create, update, and maintain run books.
• Take ownership of service design by driving reliable, scalable, and high-performance solutions.
• Partner with interdisciplinary teams, demonstrating a deep understanding of services and the ability to clearly articulate specific technologies.
• Drive efficiency by developing scripts and/or automation, and leveraging telemetry data to identify patterns and trends that drive continuous improvement.
• Resolve issues with services, minimize customer impact, and document solutions that inform ongoing improvements and prevent the recurrence of similar issues.

Essential Qualifications

• Bachelor's Degree in Computer Science, Information Technology, or a related field, and 2+ years of technical experience in software engineering, network engineering, service engineering, or systems engineering.
• OR equivalent experience.
• Ability to meet Microsoft, customer, and/or government security screening requirements.

Preferred Qualifications

• Bachelor's Degree in Computer Science, Information Technology, or a related field, and 5+ years of technical experience in software engineering, network engineering, service engineering, or systems engineering.
• OR equivalent experience.
• 1+ year of technical experience working with large-scale cloud (e.g., Azure) or distributed systems.
• 1+ year of experience with SharePoint and Power Platform tools (Power App, Power Automate, etc.).
• 1+ year of experience with SQL.
• Experience with Bicep / ARM templates.
• Experience managing global / enterprise-wide applications.
• Management Information Systems (MIS), or other industry or product-specific engineering certifications.
• Experience supporting Environmental, Health and Safety application platforms.

Skills and Competencies

To be successful in this role, you will need to possess strong technical skills, excellent communication and collaboration skills, and the ability to effectively manage a demanding workload. You should be a team player with a growth mindset, a passion for innovation, and a commitment to delivering exceptional results.

Career Growth Opportunities and Learning Benefits

At Workwarp, we are committed to the growth and development of our employees. As a Service Engineer II, you will have access to a range of training and development opportunities, including mentorship programs, technical training, and leadership development initiatives. You will also have the opportunity to work with a talented team of professionals who are passionate about cloud operations, collaboration technologies, and EHS platforms.

Work Environment and Company Culture

Our company culture is built on a foundation of respect, integrity, and accountability. We value diversity, equity, and inclusion, and we are committed to creating a work environment that is inclusive and supportive of all employees. We offer a range of benefits, including flexible working arrangements, professional development opportunities, and a competitive salary and benefits package.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including health insurance, retirement savings, and paid time off. We also provide a range of perks, including access to cutting-edge technology, professional development opportunities, and a dynamic and supportive work environment.

Conclusion

If you are a motivated and experienced professional with a passion for cloud operations, collaboration technologies, and EHS platforms, we encourage you to apply for this exciting opportunity. As a Service Engineer II at Workwarp, you will have the opportunity to work with a talented team of professionals, develop your skills and expertise, and contribute to the success of our organization. Don't miss out on this chance to take your career to the next level – apply now and let's discuss how you can become a vital part of our success story.