Social Media Content Moderator - Onsite Work at Teleperformance: Shaping Online Communities with Care and Expertise

Join Our Team: Accelerate Your Career in Social Media Moderation

Teleperformance, a global leader in digital business services, is seeking a highly skilled and dedicated Social Media Content Moderator to join our team at our Port Saint Lucie, Florida location. As a key player in our customer service and support operations, you will play a vital role in ensuring that our clients' social media platforms provide a safe and positive experience for users. If you're passionate about social media, comfortable with digital technology, and committed to delivering exceptional results, we invite you to apply for this exciting opportunity.

About Teleperformance: Empowering Brands, Enriching Lives

At Teleperformance, we're not just a company - we're a community of inspired and passionate individuals who speak over 300 languages and work together to make a meaningful impact. With a global presence and local roots, we're dedicated to helping the world's best brands streamline their business and make a positive difference in the world. As a Teleperformance team member, you'll be part of a dynamic and inclusive culture that values diversity, promotes well-being, and fosters growth.

Your Responsibilities: The Heart of Social Media Moderation

As a Social Media Content Moderator, you'll be the frontline defense against inappropriate or harmful content on our clients' social media platforms. Your keen eye and sharp judgment will help ensure that users have a positive and safe experience online. Key responsibilities include:

• Reviewing user-generated content (images, videos, written posts) to determine whether it meets community guidelines and client parameters
• Escalating content that violates guidelines or parameters to the relevant teams
• Participating in regular refresher training to stay up-to-date on policies and procedures
• Complying with performance indicators and quality standards set by our clients
• Investigating and resolving complex issues related to content in a timely and effective manner
• Maintaining confidentiality and handling customer information with care
• Providing insights and recommendations to improve processes, policies, and products
• Staying current with workflow changes, operational guidelines, and policy updates

Essential Qualifications: The Skills and Traits We Look For

To succeed as a Social Media Content Moderator at Teleperformance, you'll need:

• A high school diploma or equivalent (proof required)
• Strong emotional intelligence and resilience
• Comfortability reviewing sensitive or explicit content
• Attention to detail and ability to multitask
• Logical problem-solving skills and flexibility
• Strong computer skills, including Windows operating systems and typing at least 25 wpm
• Ability to work various shifts as needed
• Predictable and reliable attendance
• Proven oral and written communication skills (6 months customer service experience preferred)

Preferred Qualifications: The Edge That Sets You Apart

While not required, the following qualifications can give you a competitive edge:

• Customer service experience in a fast-paced environment
• Familiarity with social media platforms and online content moderation
• Ability to work in a team environment and prioritize tasks effectively

What We Offer: A Rewarding Career and a Great Place to Work

At Teleperformance, we're committed to providing a workplace that's conducive to happiness, well-being, and professional growth. As a Social Media Content Moderator, you can expect:

• Competitive wages and comprehensive benefits (medical, dental, vision, 401k, and more)
• Paid training and ongoing development opportunities
• Paid time off and employee wellness programs
• A dynamic and inclusive work environment that values diversity and promotes well-being
• Opportunities for career advancement and professional growth

Our Culture: Where Diversity and Inclusion Thrive

At Teleperformance, we believe that a diverse and inclusive culture is essential to our success. We're committed to creating an environment where everyone feels welcome, valued, and supported. As a team member, you'll be part of a community that celebrates individuality and promotes collaboration.

Ready to Join Our Team?

If you're passionate about social media, committed to delivering exceptional results, and looking for a rewarding career, we invite you to apply for this exciting opportunity. As a Social Media Content Moderator at Teleperformance, you'll play a vital role in shaping online communities and making a positive impact. Apply now and let's discuss how you can become a vital part of our success story.

Teleperformance is an Equal Opportunity Employer. We welcome applications from diverse candidates and are committed to creating an inclusive workplace.