Senior Manager - Digital Product Management: Driving Innovation and Customer Experience at American Express

Transforming the Future of Financial Services through Digital Product Innovation

At American Express, we're on a mission to provide the world's best customer experience, and we're looking for a seasoned Senior Manager - Digital Product Management to join our Consumer New Product Development team. As a key leader in our organization, you will drive the vision and development of new digital products, features, and capabilities that delight our customers and drive business growth.

About American Express: A Culture of Innovation and Inclusion

American Express is a global financial services company renowned for its commitment to customer experience, innovation, and community involvement. Our diverse and inclusive culture empowers colleagues to thrive and make a meaningful impact. With a legacy of excellence and a forward-thinking approach, we're shaping the future of financial services and creating new opportunities for our customers and colleagues alike.

Key Responsibilities: Leading Digital Product Innovation

• Drive Vision and Development: Lead the development of new digital products, features, and capabilities based on a deep understanding of customer needs, business objectives, and technological advancements.
• Lead Cross-Functional Initiatives: Spearhead Consumer-wide critical initiatives to drive business results, enhance customer experiences, and increase agility in product development.
• Critical Participant in Product Design: Contribute to concept development and end-to-end customer experience design, ensuring seamless integration of customer research, usability studies, and market analysis.
• Product Requirements and Prioritization: Write and prioritize features for new products and product enhancements, balancing customer needs and stakeholder expectations.
• Collaboration and Negotiation: Work closely with internal partners, including Product Management, Risk, Legal, Compliance, Technology, and Platform Owners to define and pivot product needs.
• Product Development and Launch: Drive products through development, testing, launch, and post-launch analysis, advocating for optimal outcomes.

Essential Qualifications: Skills and Competencies for Success

To excel in this role, you will need:

• Strong Product Development Skills: 3-5 years of experience in Agile or Scaled Agile Product Development, with a proven track record of driving product innovation and customer-centricity.
• Customer Empathy: A deep understanding of customer needs and a passion for delivering exceptional customer experiences.
• Strategic Thought Leadership: Demonstrated ability to develop and iterate product roadmaps and backlogs, ensuring global reusability and alignment with business objectives.
• Collaboration and Communication: Excellent communication skills, with the ability to engage and influence partners and senior leaders.
• Technical and Regulatory Acumen: Ability to manage technical, regulatory, and communication complexity in large, multi-workstream initiatives.
• Self-Motivation and Adaptability: A self-motivated individual with the ability to manage multiple project priorities and drive flawless execution in a rapidly changing environment.

Preferred Qualifications: Enhancing Your Profile

• Bachelor's Degree: A Bachelor's degree in a relevant field, such as Business, Technology, or Design.
• Experience in Financial Services: Prior experience in the financial services industry, with a deep understanding of the ecosystem and regulatory requirements.
• Agile Methodologies: Experience working with Agile methodologies, such as Scrum or Kanban.

Career Growth Opportunities and Learning Benefits

At American Express, we're committed to helping our colleagues grow and develop their skills. As a Senior Manager - Digital Product Management, you will have access to:

• Career Development Programs: Comprehensive training and development programs to enhance your skills and expertise.
• Mentorship and Coaching: Opportunities to work with experienced leaders and mentors who can guide your growth.
• Cross-Functional Collaboration: Exposure to diverse teams and projects, enabling you to expand your knowledge and network.

Work Environment and Company Culture

American Express is committed to creating a work environment that is inclusive, diverse, and supportive. Our Amex Flex working model offers:

• Flexible Working Arrangements: Hybrid, onsite, or virtual arrangements, depending on role and business needs.
• Wellness and Well-being: Comprehensive benefits and programs to support your physical, financial, and mental well-being.
• Diversity and Inclusion: A culture that celebrates diversity and promotes inclusion, with opportunities to engage with diverse communities.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Salary Range: $90,000 to $165,000 annually, depending on experience and location.
• Bonus Incentives: Opportunities to earn bonus incentives based on performance.
• Comprehensive Benefits: Medical, dental, vision, life insurance, and disability benefits.
• Retirement Savings: 6% Company Match on retirement savings plan.
• Financial Coaching: Free financial coaching and financial well-being support.

Join Our Team: Drive Innovation and Customer Experience

If you're a seasoned product leader with a passion for driving innovation and customer experience, we want to hear from you. Apply now to join our team as a Senior Manager - Digital Product Management and be part of shaping the future of financial services at American Express.

American Express is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from diverse candidates and are committed to creating a work environment that is inclusive and supportive.