Experienced Chat Support Associate – Veterinary Community Support and Customer Success

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of veterinary professionals? Do you thrive in fast-paced, dynamic environments and have a knack for problem-solving? If so, we invite you to join our growing team at blithequark, a pioneering company revolutionizing the $50B+ animal health industry through innovative eCommerce and mobile platforms. At blithequark, we're on a mission to modernize the way veterinary organizations purchase supplies, enabling them to focus on what matters most – providing top-notch care to their patients. Our community of over 17,000 veterinary hospitals employs tens of thousands of veterinarians, serving millions of animals across all 50 states. As a Chat Support Associate, you'll play a pivotal role in supporting our vibrant community of veterinary professionals, ensuring a positive and delightful experience for every user leveraging our platform for their supply ordering needs.

About the Position

As a Chat Support Associate, you'll be the face of blithequark, engaging with our users through live chats, phone calls, emails, internal discussion boards, and platform demos. Your primary responsibility will be to provide exceptional support to our users, addressing their inquiries, troubleshooting issues, and working cross-functionally to help evolve our platform. You'll be a proactive self-starter who thrives in a fast-paced, team environment, excited by the challenge of supporting and growing a large community of passionate veterinary professionals.

Key Responsibilities

* Support existing blithequark users by responding to user inquiries via live chat, email, and phone in a timely manner

• Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
• Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
• Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
• Work with vendor and industry partners to streamline communication and alerts between systems
• Help to continuously develop and expand processes in order to streamline support workflows

Essential Qualifications

* 1 year of relevant, customer-facing work experience

• 2 Year Associate's Degree or 4 Year College Degree
• Excellent written and verbal communication skills
• Experience in chat support preferred
• Patience and compassion when handling difficult situations
• Ability to adapt quickly and manage many concurrent responsibilities
• A strong desire to learn and help our customers succeed
• A positive attitude and one-for-all team mentality and excellent collaboration skills

Preferred Qualifications

* Tech/start-up work experience is a plus but not required

• Knowledge of intercom and/or experience with other chat platforms is strongly preferred

What We Offer

* 100% remote work within the USA

• Medical, Dental, and Vision Insurance
• Automatic 401k contribution
• Employee referral program
• At-home office set up
• Bi-annual company retreats
• Open vacation policy
• Equity
• Monthly team events

Why Join blithequark?

* Be part of a growing team on a mission to revolutionize the animal health industry

• Work with a talented and passionate team of professionals who share your values and enthusiasm
• Enjoy a dynamic and fast-paced work environment with opportunities for growth and development
• Take advantage of our comprehensive benefits package and remote work flexibility
• Contribute to the success of a company that's making a meaningful impact in the lives of veterinary professionals and the animals they care for

Equal Opportunity Employer

blithequark is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs.

Apply Now

Ready to join our team and make a difference in the lives of veterinary professionals? Apply now by visiting our careers page and submitting your application. We can't wait to hear from you! Apply for this job