Experienced Remote Data Entry and Live Chat Specialist – Customer Experience and Voice of the Customer Strategy Development at blithequark

Introduction to blithequark and the Industry

At blithequark, we pride ourselves on being a leader in customer experience, leveraging the power of data and technology to drive innovation and excellence. As a key player in the industry, we recognize the importance of listening to our customers and using their feedback to inform our business decisions. With over 5 million surveys received from clients each year across the consumer, business, and service provider area, our Customer Listening Team is responsible for handling the end-to-end Voice of the Customer (VOC) technique. This includes the design and programming of customer experience surveys, which are translated into over 10 languages and deployed in more than 20 countries.

Job Overview

We are seeking an experienced Remote Data Entry and Live Chat Specialist to join our team at blithequark. As a key member of our Customer Listening Team, you will play a critical role in the transformation and innovation of our VOC technique. Your primary responsibilities will include supporting the development and maintenance of our new VOC technique, sourced from Cornerstone and integrated with the survey and dashboard platform hosted by Qualtrics, our survey vendor. You will work closely with product and process owners, subject matter experts from Qualtrics, and the Agile team in technology to drive the success of this initiative.

Key Responsibilities

• Work closely with the application teams to define, frame, and capture business needs
• Develop knowledge of Voice of the Customer methods and leverage this knowledge to define and transform the data within the Cornerstone big data platform
• Design and build a robust data model architecture to aid in most fulfilling data processing and standardized metric definitions
• Enable big data and batch/real-time analytical solutions leveraging transformational technologies (Hadoop, HDFS, MapReduce, Hive, Spark, and Python) to deliver innovative solutions, ensuring data quality and accuracy through intensive testing at variable and use case level
• Provide guidance to enhance competencies to drive efficiency in computing programs using big data ecosystem
• Power customer story evaluation & elaboration, design and development of software programs, testing & builds automation tools
• Proactively identify and automate manual tasks to improve quality and efficiency
• Position entails working closely with partners from GSN and AET to prioritize, define, increase, and test the data for various use cases as part of the VOC end-to-end technique

Essential Qualifications

To be successful in this role, you will need to have:

• Hands-on development experience on Hive/Hadoop, PySpark, Python, shell scripting languages, development launch management, and troubleshooting understanding for data-driven projects for a span of no less than 3+ years
• Active collaboration with dating managers/product owners for understanding the functional requirements and converting them into technical deliverables
• Familiarity with Agile methodologies of delivery, where small increments of a product are introduced at regular intervals to the business groups

Preferred Qualifications

While not required, the following qualifications are preferred:

• Experience working with big data technologies, such as Hadoop and Spark
• Knowledge of data modeling and data architecture principles
• Experience with cloud-based technologies, such as AWS or Azure
• Strong understanding of software development life cycles and Agile methodologies

Skills and Competencies

To be successful in this role, you will need to possess the following skills and competencies:

• Strong technical skills, including proficiency in programming languages, such as Python and Java
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams
• Strong problem-solving skills, with the ability to analyze complex data sets and identify trends and insights
• Ability to work in a fast-paced environment, with multiple priorities and deadlines

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Remote Data Entry and Live Chat Specialist, you will have access to a range of career growth opportunities and learning benefits, including:

• Professional development training and education programs
• Mentorship and coaching from experienced professionals
• Opportunities for advancement and career progression
• Access to a range of tools and resources to support your ongoing learning and development

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive work environment. As a Remote Data Entry and Live Chat Specialist, you will be part of a dynamic and supportive team, with a strong focus on collaboration and teamwork. Our company culture is built on the following values:

• Integrity: We operate with the highest level of integrity, transparency, and ethics
• Respect: We treat each other with respect, dignity, and compassion
• Innovation: We encourage innovation, creativity, and experimentation
• Customer focus: We are customer-obsessed, and dedicated to delivering exceptional customer experiences

Compensation, Perks, and Benefits

At blithequark, we offer a range of competitive compensation, perks, and benefits, including:

• Competitive base salaries
• Bonus incentives
• Support for financial well-being and retirement
• Flexible working model with hybrid, on-site, or digital arrangements, depending on position and business need
• Generous paid parental leave policies (depending on your location)
• Free access to on-site health facilities staffed with nurses and doctors (depending on location)
• Free and confidential counseling aid through our Healthy Minds program

Conclusion

If you are a motivated and experienced professional, looking for a new challenge and opportunity to grow your career, we encourage you to apply for the Remote Data Entry and Live Chat Specialist role at blithequark. With a strong focus on customer experience, innovation, and teamwork, we offer a dynamic and supportive work environment, with a range of career growth opportunities and learning benefits. Apply now to join our team and take the first step towards an exciting and rewarding career at blithequark.

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